Senior Product Designer

OVO Energy ,
London, Greater London
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Job Description

Product discovery role embedded in a small, experimental team Smart Thermostats, OVO Energy, London OVO exists to power human progress with clean and affordable energy for everyone. Our user experience practice is growing and we're seeking an experienced designer to join a new team investigating smart heat and home energy efficiency. We want to decarbonise our customer's home heating and are investing in new heating technologies to provide customers with greener alternatives. We need to identify, test, and develop novel ways to offer smart heat systems to customers, provide flexibility to the national grid, and promote the use of renewable energy to decarbonise our economy. This requires a radical transformation to an already complex energy system, as well as the service we offer our customers. It's also never been done before. We're exploring how to connect storage heaters, radiators, smart thermostats, and heat pumps to our distributed energy resource management system. Our aim is to intelligently optimise how and when devices use energy and bring down the cost of heating our homes. We're starting with thermostats: we need to prototype, validate, and (dis)prove our hypothesis in order to unlock further funding to bring a new solution to market. We're exploring how to connect storage heaters, radiators, smart thermostats, and heat pumps to our distributed energy resource management system. Our aim is to intelligently optimise how and when devices use energy and bring down the cost of heating our homes. We're starting with thermostats: we need to prototype, validate, and (dis)prove our hypothesis in order to unlock further funding to bring a new solution to market. We're creating a small team for an alpha: you'll be skilled at rapid prototyping and testing potential solutions, and understand how to run lean and iterate continuously. You'll map the pain points and gaps we identify, have experience pairing with user researchers, and be comfortable collaborating closely with developers. You'll lead co-design sessions with stakeholders as well as customers, and help adapt the team's direction based on findings. We have lots of uncertainty as we uncover new things so you'll enjoy moving quickly and responding to change, and value lightweight communication. This is a chance to influence a new team's direction and take on increasing responsibility. You'll be based in London and collaborate with people remotely. Learn more about working in the OVO family of companies at ovoenergy.com/careers and Glassdoor. We were delighted to receive a 2018 Top Employers certificate, and to be named uSwitch's 2019 Supplier of the Year. Diverse teams are the best teams. We're keen to meet people with varied backgrounds: the more inclusive we are the better our work will be. We understand some people may not apply to jobs unless they tick every box. And we know 'normal' office hours don't work for everyone, so we're open to discussing flexible working requests. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure... we'd love to hear from you. Your objectives * design and build services which help our customers understand and take charge of their home energy and carbon footprint - one of the biggest challenges in our industry * explore how people use smart energy hardware in their homes * use research and insights to continuously evolve our customer proposition and roadmap * help your product team continuously align their priorities to customer needs * use research and insights to continuously evolve our customer proposition and roadmap You'll define, shape, and help deliver solutions for our customers. And you'll strive to ensure the user experience is consistent, human-centred, and delivers a best-in-industry service. What you'll be doing First three months * immerse yourself in the energy industry, our market landscape, and how Kaluza works * meet our customers and learn how people live with different forms of home heating * spend time with our marketing and commercial teams to understand where we're going * rapidly create concepts and prototypes, knowing when to sketch and keep things lo-fi, and when to work with high fidelity and exacting attention to detail * get to know your new team, and connect with our wider research and design community Within six months * plan and lead workshops to draw out people's ideas and build shared understanding * show your team how a lean and iterative design approach helps them move quickly * introduce regular product experimentation and ways to quickly get feedback on ideas * collaborate with UX'ers in related teams and develop a holistic service blueprint * pair with developers on design and reviews to ensure feasible and accessible solutions You'll love working with us if you ... * have a passion for understanding real people's real problems, and an ability to coach the people you work with not to jump to solutions too quickly * ha

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