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Amazon
,
London, Greater London
Snr Operational Excellence Manager
Overview
Job Description
Are you interested in defining the future operating model for Amazon's global delivery operations and creating a world-class experience for our customers, associates, and driver partners? AMZL delivery operations are on pace to become one of the largest parcel carriers in the world. Robust process that fully leverages delivery station and driver capacities are critical to accomplishing that scale while delivering a world-class customer experience. The AMZL WW Benchmarking team leads defining, implementing, measuring and improving standard work processes that will drive customer experience and performance improvement within our delivery station network. We are accountable for influencing business-critical decisions that enable scale and deliver consistent, industry leading, performance within our AMZL Operations. We will raise the bar on customer experience while lowering costs and supporting our rapid growth. AMZL is looking for a high-judgment individual to join the global Audit & Compliance Team as an Senior Program Manager - Audit. In this role you will lead and manage a growing and specialized team of Auditors reporting to you in addition to conducting audits across your region. In this role you will be responsible for organizing, planning, prioritizing and scheduling work assignments, in addition to coordination, quality and productivity of the audits he/she manages. The underlying mission of this team is to have operators want to prioritize Standard Work compliance. Current compliance levels vary across the network, with an average of 82% in NA and 89% in EU and 'not applicable' responses at 7% and 13% respectively. To be successful in this role you will need to be an influencer capable of working effectively with senior leadership across multiple organizations and geographies. You will also need to be a self-starter, communicator, and problem solver with strong analytical skills. Regional travel requirement for this role will be approximately 75%.