Service Desk Administrator

MITIE GROUP PLC ,
London, Greater London
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Job Description

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture - our core values and how we behave: o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: Knowledge of relevant procedures Level of customer Service Team Player Health and safety awareness and knowledge Communication Job Description Job Objectives: To support the Admin and Helpdesk team. To support Admin & Helpdesk manager, undertaking tasks as required within role competencies and own skillset. General duties to include the support and ownership towards :- Answering the telephone and address enquiries, logging customer calls. Raise reactive call outs on Maximo along with quotations/cost estimates to the client. Raise Purchase Orders. Approve To Pay purchase orders on a periodic basis throughout the week. Co-ordinate subcontractor reactive calls ensuring that calls are promptly responded to and closed off. Liaise with Subcontractors regarding Reactive & Quoted Works where necessary. General Administration. Adhoc reports required by the contract management. Assisting with producing necessary documentation for audits and filing/archiving when required. Performance (trackers) updates/Reports when required. Assist with Month End responsibilities as directed - journals, invoicing, accruals, WIP & MI reporting. Assist ensuring that timesheets &overtime for the account is approved, collated and sent to Payroll in a timely manner. To ensure the company Health and Safety policy is adhered to. To ensure compliance with the Business Quality Management Systems as it applies to this position. To understand and complete all work related documentation accurately and on time for the Client and Site Management Team Maintain good communications with the client and internal teams at all times. To undertake additional duties in line with capabilities as required. Ensure that all training is attended and completed in line with company and individual requirements. To ensure that all documentation relating to the administration are uploaded and attached to all Work Orders in Maximo/central files; to provide record keeping and visibility to the Client, Operations Teams and Management Teams. Administer filing for purchase orders, WIP, Quotations, Job Packs for Invoicing, Timesheets, Work Record Sheets, etc Qualifications Desired (not essential): Previous experience in Building Services/Facilities Management or technical environments. Previous experience of working with Maximo and Oracle is beneficial. Previous experience of working within a Helpdesk/Service Desk type role is beneficial. ITQ qualified or other recognised qualifications relevant to role. Additional Information This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business. Qualifications: Desired (not essential): Previous experience in Building Services/Facilities Management or technical environments. Previous experience of working with Maximo and Oracle is beneficial. Previous experienc

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