Senior Manager GTM, Product & Ops

Equinix ,
London, Greater London
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Job Description

Senior Manager GTM, Product & Ops Our next IT Manager requires in depth knowledge of COTS Enterprise Applications having previously led large transformational initiatives in multiple functional areas (e.g. Sales, Quoting, Order Management, Customer Care, Products Catalogue and Pricing, Service Management) with demonstrable experience in automating existing and new business capabilities. You will be of high energy, responsive, analytical and an experienced leader with strong communication, interpersonal, project management and people management skills. Responsibilities Stakeholder Management * Ensuring that IT is seen as an effective partner and enabler * Is able to effectively identify appropriate stakeholders * Builds and maintains effective working relationships and partnerships with stakeholders People Management * Provides leadership and direction to the team, through managers * Is accountable for the performance and results of direct reports and maybe a larger or multiple teams * Responsible for succession planning * Responsible for performance management of team members, including disciplinary actions and hire/fire Management Reporting * Participates in monthly operational reviews of operational performance and roadmap status * Executes against operational KPIsReviews, identifies areas for improvement and makes recommendations to leadership Resource and Budget Management * Works closely across GTS and Technical Project Managers to track resource allocation and utilization for portfolio projects * Works closely with Project Managers to track resource allocation and utilization for larger projects * Provides input to the annual budget planning process relating to project/support/SW maintenance/ Renewals/purchases/etc. for his/her areas of responsibility Project/Program Management * Responsible for reviewing and approving project plans, provided by Project Managers and technology professionals * Responsible for ensuring projects deliver on time and budget by holding contributors accountable for delivering on project milestones and deliverables * Responsible for escalating issues and potential roadblocks to management, including making recommendations to address and resolve * Responsible for identifying and mitigating project execution risks Process / Policies/Standards * Defines and evangelizes processes, policies and standards across all stakeholders * Measures performance against process goals * Proactively seeks continuous improvement opportunities in process/policies standards Vendor Management * Manages/leads individual consultants or consulting teams, as assigned * Understands vendor roadmaps, manages relationships, feedback and escalations, negotiations and contract renewals * Reviews and proposes final vendor selections Qualifications Requirements * Relevant academic experience or qualified by experience * Previous experience delivering technology transformation on at least two of the following platforms: * Siebel Order Management * Salesforce Sales Cloud * Salesforce Service Cloud * Service Now * Understanding or previous exposure with Data Migration strategies and methodologies * Ability to collaborate with business stakeholder teams to align on cross-functional processes * ITIL and Project Management qualifications desirable * Experience with Scrum/Agile development methodology with diversity to work within other SDLC methodologies Travel is required across EMEA & internationally

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