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NTT Europe
,
London, Greater London
Account Manager
Overview
Job Description
Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You'll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success! Make completing your job application easier by uploading your resume or CV. If you don't have a full CV, you can download your LinkedIn profile as a PDF and attach it! This role is critical to the continued success and expansion of NTT Ltd business in Northern Europe. You will be responsible for the Account ownership and operations of a number of Key, Development and Maintenance (run rate) Accounts and the performance achievement of those accounts in terms of Revenue retention, Profitability management and growth. This is to be achieved through structured account planning, embedding broad, trusted relationship management, acting as an escalation point for operational service delivery requirements and overall customer satisfaction. Where appropriate the needs for systematic process improvement through internal facilitation may be required into the delivery business. As a key member of the account team you will 'Champion' the delivery teams understanding of the client's solution requirements, systematic process implementation and initiate improvement programmes where appropriate. Driving the awareness and leveraging internal expertise to develop cross skilling opportunities to support all Business Unit services across every account is key to the success of the role and to enable unified sales of ICT Solutions as well as individual selective outsourcing services against NTT Group service lines. A core focus of existing customer satisfaction improvement, retention, P&L management and profitability improvement is required as well as aggregated revenue growth to ensure sustainable revenues against the UK and wider business targets. To achieve this, a key element is ensuring stabilisation where necessary of the UK's top customers together with development of 'trusted advisor' relationships within the assigned customers is essential. It is expected that you will work closely with the Client Account Team Manager, Sales Director, Business Unit Heads and regional management, to develop strategic partnerships and customer wins. Work with peers and help create unified team spirit will be critical to the team success. Furthermore it is expected that this individual will be successful in navigating the wider NTT Group companies to create stronger joint go to market offerings for the assigned customer base. You may be required to undertake frequent national and occasional international travel. Successful candidates may be subject to security and background checks based on location and position. NTT Europe is an Equal Opportunities Employer.