Customer Support Technician

Customer Support Technician Khaos Control Solutions was born in 2000 and is a rapidly expanding software company based in Grantham, Lincolnshire. Over the company's 19-year history, we have developed a range of ERP products to meet the needs of small, medium and large scale businesses alike, constantly evolving our services to remain at the forefront of technology in the retail and e-commerce sectors whilst delivering increased value to our customers. We work hard every day to provide exceptional customer service and support to our expanding customer base, and continue to see our Customer Experience Team grow and develop. Position: Customer Support Technician Location: Grantham, NG31 (Commutable from Newark-on-Trent, Colsterworth, Melton Mowbray, Sleaford, Bourne, and surrounding areas) Contract type: Full Time, Permanent Salary: £17,500 - £19,000 per annum plus a comprehensive employee benefits package Working Hours: 37.5 per week (Monday to Friday 08:30 to 17:00 hrs) We are seeking another IT savvy Customer Support Technician to join our growing team. You will not be phased by comprehensive software systems and will thrive within our service environment and relaxed yet dedicated working culture. You will want to learn how our systems work and to share your growing knowledge, helping your colleagues succeed and aiding our customers in taking their businesses forward. By continually expanding your understanding of our systems, you will provide an exceptional customer support service. You will have an attention to detail, and will be ready for a career opportunity within a forward-thinking organisation. SKILLS FOR THE ROLE Essential * Proficient with IT and passionate about technology. * Comfortable working with Microsoft Office applications. * A can-do attitude with an ability to problem solve, prioritise, and manage workload. * An understanding of the importance of data protection and information security best-practices. * High emotional intelligence with the ability to make connections and deliver exceptional customer service. * A clear communicator, both over the phone and by email. * A team player; effective under your own steam and equally at ease collaborating with colleagues. * Ready to learn and to continue learning. Desirable * Familiar with retail and e-commerce businesses, how they work, and their key processes. * Technical awareness and knowledge of incident and problem management practices. * Previous customer service, service desk, or support work experience within a technical environment. * Knowledge of MSSQL, PostgreSQL, and other database technologies, with the ability to write and understand efficient structured queries. QUALIFICATIONS Essential * Minimum of Maths and English GCSE (or equivalent) high grade passes. Desirable * IT related degree or comparable qualification. Why you should choose Khaos Control Solutions We get it! Everyone is an individual and our work culture develops each person within a friendly and relaxed though always professional business operation. We are not corporately formal, and our teams share collaboratively within a supportive working environment; bright, comfortable offices and an informal working attire add to the all-of-one-team ethos. You will see other IT related job roles within the organisation and have the potential to develop your skills to take advantage of other opportunities. Why customers choose Khaos Control Solutions We are a well-established, specialist software development company producing award-winning, powerful, high-quality, well-featured business solutions. Khaos Control software and support services enable our customers to grow their businesses year after year; we ensure that they have the solutions they need to adapt to new business processes, manage increased volumes, and remain agile to changing technology. We provide one of the leading ERP solutions in the UK, and with our flexibility, we offer an extremely adaptable solution for modern multichannel businesses of all sizes and across market sectors. Why our staff choose Khaos Control Solutions * Paid Annual Leave - equivalent to 31 days per annum which includes statutory holidays (England). * Group Workplace Pension Scheme. * Cycle to Work Scheme. * Childcare Voucher Scheme. * Death in Service Benefit. * Flexible Working Opportunities. * Subsidised Gym Membership. * Systems, Processes, and Personal Development Training. * Bright, Air-Conditioned Offices. * Complimentary Fresh Fruit. * Complimentary Tea and Coffee. * Treats on your Birthday - and everyone else's. * Free On-Site Parking. * Social Events throughout the Year - for you and your family, including Summer BBQ and Christmas Party. * Employee of the Month Award. * Random Treat Days - past treats include breakfast buns, ice creams, pizza and more. If you have a passion for technology, a can-do personality, and an aspiration to learn and develop your skills by joining a friendly team that supports local communities and charities