Senior Service Improvement Officer

Lambeth ,
London, Greater London
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Job Description

Senior Service Improvement Officer PO3: Starting salary 38,403 pa Are you a creative thinker who can deliver the best possible service to our citizens? Are you passionate about making a positive difference as a public servant at Lambeth? If you are looking for the next stage of your career or are interested in a career change, then read on to find out why there could be a really exciting opportunity in the Parking & Highways Enforcement service. The postholder will use their strong leadership skills to manage a team of 7 Service Improvement Officers and 1 trainee. The ideal candidate will have a strong background in delivering service improvements whilst working in a project environment. You must be passionate about making a positive difference for our citizens, and can lead and inspire others to do the same The service improvement officers you will manage provide support to many innovative and varied projects designed to improve our service area. They also respond to complaints and member enquiries, addressing their root causes. You will be coaching, developing and supporting these officers to consistently deliver high quality work. The successful candidate will have high standards and an eye for detail. You must be willing to challenge service delivery from a customer perspective, whilst continuously identifying opportunities to streamline the way we work and maximise income opportunities. We already have a fantastic team who are championing the customer experience for our residents, visitors and businesses. We use industry leading systems and innovative technology to keep our streets safe, enforce against anti-social behaviour and to provide a range of parking options for people who need access to kerbside space. We embrace flexible working and we have a track record for developing staff; enabling them to move into higher graded posts. Almost 50% of the team are on a higher grade than when they joined the service. We have a diverse management team and are looking to further embrace diversity as we recruit to a range of new posts. If you're enthusiastic, customer focused and passionate about making a difference, why not come join the team. Closing date: Sunday 14 June 2020 at midnight. Job Description and Person Specification

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