Scaling & Development Director, HRE

IQVIA ,
London, Greater London
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Job Description

IQVIA is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward. As Scaling and Development Director for the Health Research Ecosystem program, you will be responsible for driving site value and buy-in of HRE solutions in your region and assuring ongoing customer success with HRE technology used. Healthcare institutions conducting research are leveraging technology to drive more financial value - revenue and profit - from research, including reaching across care settings and reducing burden. The goal of IQVIA's Health Research Ecosystem program is to establish a technology-enabled global network of sites leveraging the health IT infrastructure to optimize clinical trials. KEY RESPONSIBILITIES: Define, plan, and execute site scaling strategy for your region: * Build and maintain HRE scaling roadmap * Serve as deep subject matter expert on the HRE technology and data impact on research and clinical workflows, plus the operational implications for deploying technology. Includes understanding both R&DS and RWAS use cases. * Run pilot projects with technology partners or internal solution product owners to assess solution fit within the HRE program. * Drive the end-to-end engagement process with internal IQVIA stakeholders, Prime Sites decision-makers and third-party vendors, from initial contact to qualification to solution co-development to negotiation and contracting to on-site implementation, operationalization and measurement of success. * Develop messaging / pitch elements and materials (e,g, decks, videos, scripts, playbook) to communicate the value proposition of HRE tech and associated data to sites; coordinate with Marketing and D&DI GTM staff where applicable. * Develop strong relationships with site resources, including study coordinators, primary investigators, IT leaders and other executives. * Present HRE to key site resources, working closely with Prime Site Managers, and other colleagues focused on successful site relationships. * Gain buy-in from sites to pilot and ultimately deploy broadly, IQVIA's HRE solutions, working closely with Prime Site Managers, and other colleagues focused on successful site relationships. * Inform appropriate stakeholders on status and ongoing HRE activity with sites. * For sites where agreement to implement HRE tech is imminent, onboard Operational Deployment resources and Tech vendor resources and assure a smooth hand off as you transition to more of a customer success / advocate role. * Help research teams at provider institutions to evolve their data and technology strategy for. Assure ongoing customer success for Sites where HRE tech and data enablement solutions are deployed: * Develop customer success criteria and measures for sites agreeing to deploy and use HRE technology solutions, working closely with Operational Deployment colleagues in conjunction with related proof points development. * Own customer success for sites where HRE solutions are deployed. * Drive ongoing adoption of HRE solutions. * Champion ongoing HRE technology requirements for your regional sites. * Liaise with KOLs and site therapeutic teams where needed to assure site and HRE program success. Contribute to overall HRE program and D&DI success * Support business case development activities * Deliver regular program status reports * Support program strategy development and planning KNOWLEDGE, SKILLS AND ABILITIES: * Deep knowledge of clinical study workflows, site roles (research-focused), goals, and common challenges. * High-level understanding of technology, data science and/or machine learning concepts, with the ability to convey to non-technical audiences * Strong written and verbal communication skills, including good command of the English language * Strong leadership, organizational and problem-solving skills. Demonstrated ability to deliver results to the appropriate quality and timeline metrics, with good judgment and ability to manage competing priorities * Experience presenting to varying levels of leadership, with excellent fluency in PowerPoint to support presentation needs * Ability to convey messaging, including value proposition to win and influence sites * Situational management and communication * Mastery of good habits of a manager: ability to self- direct, persevere, manage efficient meetings, communicate at the right time / right amount * Ability to establish and maintain effective working relationships with coworkers, managers and business stakeholders * Understanding of the fundamentals of software development processes and procedures, including agile approach * Ability to support business case activities as it relates to scaling site and TA footprint

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