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Just Eat
,
London, Greater London
Senior Delivery Operations Analyst
Overview
Job Description
Just Eat is looking to recruit a Senior Data Analyst to join the Delivery Operations team and help Just Eat make business decisions driven by data insights. The successful analyst will be joining a supportive team driving a key strategic priority of scaling and strengthening Just Eat's delivery operations network. Key responsibilities: The Senior Delivery Operations Analyst will report to the Head of Delivery Operations and work closely inside Just Eat's UK Delivery Operations team to support the development of world-class delivery experience. Primarily: * Lead key analytical initiatives and projects to continuously enhance our delivery operations and customer experience * Proactively suggest and conduct relevant data analyses to enable deeper operational insights * Ensure consistency across delivery partner metrics and establish a road map for delivery operations performance enhancements * Working closely with the strategic account management team, Just Eat's customer care team, business intelligence team, and delivery partners to identify opportunities for improvement and identify trends * Work in close collaboration with with Just Eat's Product and Tech teams to ensure features and priorities are adequate for delivery operations * Regular reporting of delivery operations performance including identifying drivers and suggested actions Required skills and experience * Proven experience as a data analyst or business data analyst * Strong knowledge of and experience with SQL and reporting tools (Tableau, Thoughtspot or Qlikview.) * Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc) * Strong reporting skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy * Highly organised and detail oriented * Adept at queries, report writing and presenting findings. * Ability to multi-task across multiple work-streams * Proactive and clear communication skills #LI-DNI Just Eat is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here. Just Eat is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at recruitment@just-eat.co.uk for assistance.