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G P Strategies Ltd
,
London, Greater London
Account Manager
Overview
Job Description
Summary Responsible for managing all aspects of a client account to deliver Vendor Management services across EMEA, interfacing with the senior management, project team members, and the client to meet customer and company expectations. Essential Duties and Responsibilities Drive client relationship & deliver customer satisfaction, while acting as a trusted advisor by sharing best practices and recommendations. Act as the single point of contact for across business stakeholders in EMEA Work with Customer learning partner across EMEA on demand forecasting & delivery planning, to ensure we collect and examine current demand and forecast effectively for the future Responsible for performance against contracted Service Levels and Key Performance Indicators Responsible for weekly, monthly and quarterly performance and financial reporting Manage escalations and ensure the appropriate preventative and corrective steps are taken and reported Drive Contract management, working alongside the Vendor Management team to ensure all external vendors have the appropriate documentation in place Accountable for Financial management of the account to ensure external vendors are paid and client is billed accurately Continually assesses areas for process improvements; streamline internal resource capability to drive better quality of service and improve the end customer experience Work collaborating with the onshore and nearshore GP Vendor Management and Vendor Co-ordination team. Procedures are adhered to within your area of responsibility and by your direct reports and that, any non-compliance is reported to the appropriate level of management. To participate in the staff development programme within the framework of IIP and within the agreed individual staff development plan. To ensure that the Equality and Diversity, Health and Safety and Quality Operating Policies and To ensure that the Corporate Values of the Company are actively promoted and implemented at all times and to support a culture that promotes teamwork and discourages divisiveness at all organisational levels. To act in accordance with your confidentiality agreement with the company at all times. To communicate with internal and external agencies, staff, customers, management and peers in a manner appropriate to your position at all times. To make decisions and implement actions, involving customers, employees, suppliers, partners and peers, which are in accordance with the values of the Company. This job description is an outline of the main duties and responsibilities of the designated role but other duties may be assigned from time to time, as the situation requires. Reporting to: Director