Freelance German Social Customer Care Moderator

BADOO LIMITED ,
London, Greater London
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Overview

Job Description

We are looking for a dynamic and driven individual to work on a freelance basis providing efficient customer support via social media. You'll be engaging with Badoo users across Facebook, Twitter and Instagram, assisting with a range of enquiries including reports of abuse, general questions and corporate enquiries. Due to the current situation, Interview and training will take place online. Duties & Responsibilities: * Provide friendly and efficient support across Facebook, Twitter and Instagram * Promote Badoo as a personable brand that takes care of their users by resolving all enquiries through our social media accounts * Ensure that users feel heard and understood when contacting us by thoroughly reviewing their enquiry and reporting any relevant feedback to Badoo teams * Troubleshoot users issues and report any technical issues promptly for resolution * Accurately record feedback, topics of conversation and user sentiment for further analysis REQUIRED EXPERIENCE, KNOWLEDGE AND SKILLS * High level of spoken and written fluency in German and English * Knowledge of other languages is desirable * In tune with current events and social media trends * Accurate spelling & grammar * Committed and able to work independently * Great eye for detail * Tech savvy * Thorough knowledge on Badoo, as well as social media platforms * Multimedia literate with sound computer skills * Experience in a similar role is advantageous About you: * Self-motivated and energetic * Innovative and logical approach to problem solving * Flexible schedule * Ability to work remotely from home * A desire to contribute to the growth and development of a major brand

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