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Looprs
,
London, Greater London
Fraud Analyst
Overview
Job Description
Our client, one of the UK's leading retailers are looking for a Fraud Analyst to join the team in London. The team play a key role in identifying Fraud, and combating Fraud from transactions online and elsewhere. KEY RESPONSIBILITIES * Review suspicious, flagged transactions and orders on the customer management, eCommerce system * Process will involve calling liaising with customers, fraud counterparts at banks, payments, credit card companies, law enforcement to protect all parties from fraud, fraud risks * Evaluate fraud risk and take appropriate action, judging the evidence, weighing up facts and using experience and judgement on potentially fraudulent activity * Identify patterns within fraudulent activity to expose fraud rings and other threats to the group. * As well as transaction monitoring for fraud risks, ensure tight deadlines are met to ensure customer orders despatched on time to customers * Work to prevent fraud, and mitigate fraud risks going forward * Liaise with the police regarding fraudulent transactions, fraud rings and relevant fraud risks * Review bank charge backs, and challenge where appropriate. * Work alongside other relevant departments team regarding payment issues and any suspicious transactions, orders which could be fraud, be at risk of fraud SKILLS & EXPERIENCE * Previous Experience in a anti-fraud, online fraud prevention/analysis/investigation environment. * Good overall knowledge of payment gateways. * Previous use of online fraud software (3rd Man, Cybersource, RED). * Advanced Excel skills and experience with SQL would be highly desirable * Ability to work to deadlines and prioritise work effectively. * Ability to write accurate reports on time * Strong communication and organisation skills. * Customer service skills * Good attention to detail. * IT literate - including working knowledge of all Microsoft Office packages * Confident and able to work as part of a team. * Flexibility to work changing shift patterns, including evenings and weekends * Flexibility to work additional hours during busy trading periods. This is a wonderful opportunity for a career in Anti-Fraud, Fraud prevention, Fraud analysis and Fraud Investigation at one of the UK's leading retailers and brands. Do not miss out, please apply now to avoid disappointment! Keywords-Fraud, Anti-Fraud, Transaction Monitoring, Chargebacks, Charge-backs, Online Fraud, Fraud Analysis, Fraud Prevention, Fraud Investigation Loop Resourcing Solutions LTD. and our client are an equal opportunities employer. Loop RS always endeavour to get back to every applicant, however, due to the high volume of applications received, if you do not hear back within 10 working days unfortunately your application has been unsuccessful.