Fraud Risk Manager

Wirex ,
London, Greater London
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Overview

Job Description

If you havent heard of Wirex, then youll now know why were recruiting - were a fintech secret on the cusp of becoming famous! With a genuinely differentiated product, were connecting crypto, currencies and convenience for users around the world - all wrapped in an app and armed with a VISA card that can be used to pay for the tube, swap currencies (digital and fiat), or buy that new thing you saw last time you visited the local shopping mall. Our consumers are many, and everywhere but were looking to build and scale our brand. With 3 product offerings (APAC, NA and Europe) were a 24-7 diverse collection of people, from hardcore crypto geeks to people that are just passionate about being in fintech and working on a new way of making payments faster and simpler. What matters is your passion and capabilities more than specific knowledge of the industry itself. The role: To take ownership of the end to end process of fraud prevention, detection and resolution across the platform. To enhance and maintain a robust anti-fraud framework, in partnership with relevant stakeholders, to execute the firms strategy in accordance with its risk appetite, regulatory expectations and industry best practices. Requirements What you will be doing * Ownership of fraud prevention and claims resolution across the platform * Ensuring all fraud prevention rules and processes are documented and are effective * Ensuring fraud disputes, chargebacks etc are addressed and resolved on a timely manner * Assist and/or to conduct transaction testing, data validation, and ongoing customization of fraud monitoring systems including machine learning system * Review and contribute to compliance training materials for staff, as needed * Deliver regular MI on fraud trends & losses across different products * Participate in meetings with co-workers, individually or in a group, to identify gaps within current practices and regulatory requirements and then rectify the process to assure regulatory compliance * Other duties as assigned What you need * Fraud subject matter expert in card-based payments industry and experience with APP fraud * Solid experience in fraud rules implementation and tuning * Solid experience with fraud disputes and chargebacks * Proven ability to work under pressure and in a fast-paced environment * Proven ability to document and oversee end to end processes Benefits * 25 days Holiday * Health cover * Flexible office hours * Work on an incredible innovative product * Opportunity to grow your career and professional development at an innovative FinTech company * Central Location * Work in a friendly and creative environment * Regular team gatherings and social events

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