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Looprs
,
London, Greater London
Fraud Investigations Team Manager-Online Transactions
Overview
Job Description
Our client, one of the UK's leading retailers are looking to hire a Fraud Investigations Manager. The team play a key role in identifying and investigating claims of suspicious activity, Fraud, in online transactions to protect sellers and customers alike; and implement processes to protect all parties from Fraud in the future. This is a wonderful opportunity for a strong leader and manager, experienced in counter fraud/anti-fraud, risk management, fraud investigation, to lead a team of investigators within a challenging, market leading, fast-moving, online transaction retail environment. KEY RESPONSIBILITIES, Manage a team of Investigators, Investigation specialists who investigate fraud/suspicious transactions/potentially fraudulent transactions by both sellers and buyers online and take appropriate actions based on procedures, processes, tools and high-judgment decisions. Provide leadership and support to the Risk Management, Fraud Investigation team and manage them to achieve and constantly improve service levels based on forecast and capacity. Lead the team to achieve targets, improve efficiency of processes, minimise the impact of losses, bad debt Identify trends in team performance and recommend, implement relevant changes to constantly raise the Performance levels in the team. Share ideas with Management that positively influence the vision for the Fraud Risk, Financial Risk Management group from internal, retail industry, fraud, transaction trends Expected to participate in projects that involve one (or more) teams within the Organisation and that address issues outside the normal areas of responsibility or expertise required by their process. Actively manage the teams of investigators to cover the business 24 hours a day, 7 days a week. Act as lead Investigator when required SKILLS, QUALIFICATIONS & EXPERIENCE, Team management, leadership experience, including mentoring, coaching of investigators A successful track record of managing teams to meet and succeed targets in Fraud identification, Fraud Investigation and a reduction in losses from Fraud A track record of implementing, clear and defined performance targets, KPIs and SLAs Experience in a fast-moving, Online Transaction, e-Commerce environment would be highly desirable Experience, knowledge in Fraud Risk Management, Financial Risk Management, Counter Fraud, Anti-Fraud online procedures, Fraud Investigation, Claims Investigations, Transaction Risk Business operational, analytical skills, experience, ideally in an online retail, payments, online transactional service industry Operational, project management experience Experience, knowledge, qualifications such as Six Sigma, Green Belt, Black Belt, Prince 2 would be highly desirable The domain of experience should contain Fraud investigations / Credit Approval/ Claim processes, and/ or Financial Risk Management Operations that would be a value add to this experience. Educated to Bachelors degree level is highly desirable Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills and optional knowledge of SQL, SAS, or PERL skills would be highly desirable Experience as a Fraud Investigator, Transactional Risk Manager in an e-Commerce environment would be highly desirable. This is a wonderful opportunity for a leadership, management career in Anti-Fraud, Fraud prevention, Fraud analysis, Fraud Risk Management and Fraud Investigation at a market leading retailer and brand. Loop Resourcing Solutions LTD. and our client are an equal opportunities employer. Loop RS always endeavour to get back to every applicant, however, due to the high volume of applications received, if you do not hear back within 10 working days unfortunately your application has been unsuccessful.