Support Tech Specialist

BOARD International ,
London, Greater London
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Job Description

As a Board Support Tech Specialist, you will be responsible for supporting a portfolio of Board's key strategic accounts. Our Support Tech Specialists work closely with our Customers to understand how Board enables them to analyse, simulate, plan and predict. This position provides an opportunity to quickly become a Board expert whilst gaining a deep understanding of core BI and CPM design principles. As well as supporting existing applications, the Support team plays a pivotal role in Board's Customer Success strategy by adopting Technical Account Managment responsibilities. Through regular service review meetings, Support Tech Specialists maintain a strong grasp of our Customers' ever-changing business and functional requirements whilst helping them understand how Board can be used to achieve them. This position is based in our London office working in the Professional Services team and reporting to the UK Support Team Leader. This role is primarily an office based position and any travel will be minimal. Board offer a flexible and dynamic work environment and plenty of opportunities to support professional growth. This role provides an excellent opportunity to join a fast-growing organisation with a product at the technological forefront of its market. CORE RESPONSIBILITIES * Provide support for the customers existing Board solutions and effectively document all resolution steps * Support the UK Support Manager service review meetings with Customers * Be able to articulate in technical detail how Board functionality can be used to meet Customer requirements * Identify areas for improvement in current applications and propose, design and deliver necessary enhancements * Remain commercially focused by looking for Board footprint expansion opportunities within the existing Customer base * Work closely with the Board Product team by relaying Customer feedback REQUIREMENTS: * Ability to work against very tight deadlines in a fast-paced environment * Strong troubleshooting, root-cause analysis and reverse engineering capability * Great de-escalation skills * Ability to grasp complex business requirements and translate those in to solutions within the Board platform * Excellent written and verbal communication skills * Bachelor/Master degree in Management Information Systems (MIS), Computer Sciences, Mathematics, or any relevant technical field, is preferred * Equivelant of 3-4 years' experience working in a software consulting, customer support or similar role * Knowledge of SQL advantageous Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce. Your personal data will be stored for as long as it is necessary to process the job applications that you submitted and for the provision of the service that you requested. Your personal data may also be processed for the fulfillment of the obligations provided for by law. Your data will in any case be deleted without unjustified delay once the aforementioned legal obligations have been fulfilled. Your personal data are collected and used by Board International SA and/or its subsidiaries that are located in the EU or outside on the basis of the appropriate safeguards provided by the European Regulation 2016/679. At any time you may request to access, to correct and/or delete your personal data used by Board International SA or by its subsidiaries for recruiting purposes. For further question, please refer to our Privacy Policy at Employment Type: FULL_TIME

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