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Alpine Elements
,
London, Greater London
Hotel Assistant, Summer Alps
Overview
Job Description
As a hotel assistant you will provide a high level of customer service ensuring you are creating a warm, welcoming atmosphere for all our guests in our Hotels. You will assist with serving breakfast and evening meals and cover service on the bar. As a part of your duties you will carry out daily and weekly housekeeping duties ensuring the hotel is always kept to the highest of standards and work quick on a transfer day to ensure rooms and communal areas are ready for the new arrivals. Requirements Key Accountabilities & Responsibilities: Customer Focus * To provide guests with a personal holiday experience with the highest service and cleanliness levels. Operational * To perform daily and weekly cleaning jobs to company standards on bedrooms and all public areas * Serving customers on the bar in a friendly manner * Provide a smooth running efficient breakfast, afternoon tea and dinner service * To ensure that appropriate clean uniform is worn at all times * To ensure that all local information that may be of relevance to customers is clearly displayed and passed onto customers * To actively upsell any additional extras that the hotel may offer. Sales * Maximise revenue in the hotels when upselling meal options and bar service. What we are looking for Outgoing and enthusiastic. Team player Motivated to provide excellent customer service. Adaptable people who are willing to work long hours and have a flexible attitude towards work. Clear communication skills. Excellent time management and attention to detail. Experience handling complaints, ability to think outside the box to resolve issues. Benefits Accommodation, Insurance, uniform, access to activity equipment, some meals provided.