Product Features
Blog
Contact Us
Sign In
Park Place Technologies
,
London, Greater London
Account Manager - Install Base
Overview
Job Description
Description Account Manager - Install Base: The Account Manager - Install Base is responsible for activity on assigned installed base account including renewals, upgrades, customer service and maintenance escalation activities. Works in conjunction with presales engineering and hardware specialists for the achievement of customer satisfaction, account renewal and/or upgrade, revenue generation, and long-term account goals in line with company vision and values. What you'll be doing: * Effectively pitches, qualifies and closes installed base contract renewals and upgrades using technical selling skills and offering knowledge to partners. * Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers to their business issues. * Manages opportunities throughout the entire solution selling process and leverages various sales tools and resources during the closing process. * Identifies decision makers and influencers; identifies needs and develops relationships with many levels of personnel within accounts; interacts with individuals and groups in various types of roles. * Develops, builds and reports on pipeline of opportunities by staying in touch with existing customers. * Complete understanding of competitive landscape, pricing, and proposal models. * Determines when to involve additional company resources to address specific sales and technical issues. * Documents activities in CRM program. * Stays current with industry changes in technology and influences. * Stays current with company's objectives; may lead the company into new, profitable revenue streams. * Adheres to all company policies, procedures and business ethics codes. * Actively participates and contributes in training and educational programs offered to company employees. * Routinely assesses time management effectiveness and addresses opportunities to operate more efficiently and effectively. * Prepares reports as needed. * Responds to miscellaneous channel partner and customer requests. * Other duties as assigned. What we're looking for: * Two - Four (2-4) years sales experience, including IT oriented sales Bonus Points: * Knowledge of computers, servers, storage and the ability to provide an integrated solution to prospects and customers is helpful. Education: * Bachelor's degree Travel: * 10%