Aladdin Business Change Manager

At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple. What you can expect from us: We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to: * Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work * Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed * Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make * Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best The Role * To provide support to the Investment Operational Platform - Aladdin, working closely with the global team to provide global comprehensive solutions to the investment functions. * To provide training on Aladdin and the end to end workflows. * Be a Subject Matter (SME) expert for the Investment Operations and Investment Business functional teams. Key Work Level Responsibilities Manager or Expert: For people managers, accountable for managing and motivating others to ensure quality of delivery to customers and stakeholders For technical specialists, accountable for delivering expert advice or service, using specialist knowledge and subject matter expertise Applies judgement to deliver outcomes, evaluating a range of potential solutions, considering the impact for customers, cost and risk Manages conflicts that may impact delivery Challenges upwards given knowledge of delivery and awareness of complex systems and the broader picture Identifies and anticipates need for changes to continuously improve quality and efficiency of output Manages resources and risks using expert judgment, know-how and experience Key Responsibilities for this role: Business Analysis * Develop a close working relationship with Front Office business stakeholders in order to determine functionality gaps and enhancement requirements. * To analyse data and data files to understand what information is received or required * To not be constrained by current environments and be able to recommend alternative solutions * Provide input into strategic product selection and target operating model definition * To help users define user acceptance testing criteria and assist the user testing process Process and Workflow * To promote best practice and global consistency. * To highlight priorities and critical requirements * To highlight impacts to the business and clients * To identify where simple changes can be made to produce significant improvements Incident/ Problem Management * Manage and maintain incidents, enhancements, issues and risks log via Jira * To identify risks, issues and weaknesses * To identify key timings, dependencies, interfaces and human/technology interactions * Take initiative and develop creative solutions for solving problems * Analyse and summarize findings across all regions where applicable Embedding and adoption * Working closely with customers to ensure that new systems and process are embedded effectively * Work with customers to ensure efficient and scalable use of UDAs Support * Assist in the definition of new business requirements and the design of new processes. To aide in the delivery of incremental change to the global investment Team. * To maintain relations with the investment teams and act as a conduit relaying their requirements and feeding them in to BlackRock Solutions / Investment Operations Change. * Consult and/or lead the organization design process for future organizational changes * Form part of the overall Investment Platform community within Investment Operations. Key Knowledge, Skills & Experience: * Ability to define and document business requirements to a high standard * Experience with the appropriate methods and tools (i.e. workshops, process flows, Visio) to achieve requirements capture and definition * Ability to document process using formal methodology such as BPML/UML * Experience working within a front office environment in an asset management firm * Familiarity with broad range of investment products and instruments * Experience of working with internal teams and third parties to ensure that requirements are met within agreed times