Service Delivery Manager

Mendix ,
London, Greater London
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Job Description

Mendix is on a mission to fundamentally reinvent the way applications are created, by abstracting the process and enabling everyone who has a stake in an enterprise's digital future - business people and analysts, web developers, software engineers, even CEOs - to meaningfully participate, thereby creating better applications faster. Our goal is simply to create the future of software development. Your Role: - Lead a team, both locally and remotely, project engagements, delegating tasks and managing team personal and professional requirements. - Run all aspects of customer projects including resource management, financial planning and project planning. - Build, manage and drive customer relationships, becoming a long-term trusted advisor. - Lead professionally as a senior team member within Mendix Expert Services, setting an example and providing support to more junior team members. - Drive innovation and improvement to our existing customer and offerings to ensure that we are continuously improving. - Working in partnership with Customer Success Managers assist in developing our strategic accounts, always looking for up or cross sell opportunities - Recruit, select and develop skilled professionals Your Responsibilities: - Ability to hire, mentor, manage and ensure performance of a team; - Build SOWs, manage scope, deliverables, outcomes and go-live timeline in delivery - Pro-actively keep track on objectives and build-in governance with engineering-level, management-level or executive level and assure alignment and progress. - Ensure broad adoption of the Mendix Platform within key accounts and stakeholders, architects, testers, ux'er, program managers. - Assure timely and accurate administration of the services hours to be invoiced and keep track on budgets - Ensure quality delivery of services without compromise on all Mendix implementations - Secure customer success and work with our customers towards a broad adoption of the Mendix Platform. - Organize retrospectives with team to learn and improve quality of services, innovation and efficiency - Contributes to improvement business cases and roadmaps Your Profile: - A Master degree in Business Administration or IT - Experienced People manager of eager group of consultants - A background in custom application development - 3-5 years of experience working as a delivery manager in a commercial environment preferably in enterprise software development. - Focus on quality and the success of our customer; our highest priority is satisfied customers. Even if this means you need to push back to customer request in order to make maximize success. - Commercial mindset; you understand Mendix' commercial ambitions and can translate these ambitions to the way you interact with our customers and partners - Capable of using a consultative/solution selling approach to senior business decision-makers by reinforcing value of Mendix to customer's overall business pain and/or strategic opportunities; - Understand the implication of change though the implementation of technology to the business; - Strong structural work methods, multitasking and time management skills; - Solid problem solving and assertive consultative skills. Would suit someone who is tired of living in hotel rooms - time is spent in the office and with clients. There is a need for travel flexibility, but travel varies from 0-80%; typical is probably 50% a week with most projects being London / UK based Mendix is looking for a Delivery Manager with hands on experience in providing high quality services in the enterprise software industry who can further develop the Expert Services team (currently 9 Consultants) and who can support our consultants with their day to day activities. Mendix has a fast-growing customer network and our Expert Services team plays an important role in driving adoption on our Low Code, Cloud based and Agile development platform to develop multiple web- and mobile apps. You will oversee multiple client implementations at our strategic customers in the UK and responsible for continuous and successful delivery of milestones, deliverables by providing an innovative experience. The company: Mendix enables business change by simplifying collaboration between business and IT. Mendix's Agile Business Platform is an enterprise-class Platform-as-a-Service solution for agile application lifecycle management in the cloud - it rapidly develops, deploys and manages enterprise applications that smoothly integrate with existing systems. Mendix has over 20,000-users worldwide and has been recognized by leading analyst firm Gartner as the Leading Vendor Mendix is a global company part of the Siemens AG group. For more information please visit Our Values While we live on different continents and work on different things, we are one team with a shared mission and set of values. We are passionate and strive for new heights, professionally and personally. We value collaboration, initiative and hands-on

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