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Barclays
,
Coventry, West Midlands
Technical Team Leader
Overview
Job Description
Technical Team Leader Coventry A new position has arisen for a Barclays Team Leader within our Advocacy business to lead the team of around 10-15 direct reports, providing clear business direction and setting a high performance culture. As the Team Leader you will be accountable for delivery of a world class client experience and to be a point of referral for the team, using coaching to achieve improved performance and development. What will you be doing? You will be leading the client relations team within our Advocacy team to manage work streams, handle complex casework and resolve customer complaints Proactively engage with business on process improvements and change Maintain and build effective relationships both internally and externally Ensure that all activities and duties are carried out in full compliance with regulatory requirements Overseeing, developing and leading a team of 10 - 15 staff members, ensuring a high performance culture. What we're looking for: Knowledge of Life Insurance, Pension and Investment products and the regulated Financial Services environment Experience of the complaints lifecycle, ideally in the financial service industry Background of leading, developing and mentoring staff Excellent communication skills, with the ability to flex to the business need Skills that will help you in the role: You should have strong interpersonal skills. You will have the ability to communicate with a variety of stakeholders Strong leadership skills, having a demonstrable track record of managing a team A customer focused approach Where will you be working? Our Westwood Park site Coventry offers a warm and friendly environment spread over 2 buildings. You will have access to our on-site staff restaurant and free parking. There are excellent local transport links, the train station is within walking distance from the site and there are also good bus links into the Business Park. Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility then please discuss this with the Hiring Manager. Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays' key UK location from that advertised. We will consider applications from job share applicants Employment Type: Permanent