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Kemp Recruitment Limited
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Coventry, West Midlands
Technical Maintenance Controller
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Job Type: Full-time |
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Salary: £33000 per annum |
Overview
Job Title Technical Maintenance Controller Location: Coventry Position reports to: Head of FM Operations Hours / Working Pattern Any 5 from 7 shift pattern. Commensurate with the position of your role within the organization, you will be required to adopt a flexible approach to the hours worked and which may be necessary for the proper performance of your duties. The basic contractual hours will be 37.5 hours per week, with an unpaid lunch break of half an hour. normally M-F standard office hours but between 07:00-20:00 hrs on a rota basis Salary: £33K Job Purpose Summary A vacancy has arisen for a Technical Maintenance Controller based in Coventry. Reporting to the Technical Maintenance Controller Senior you will be required to communicate with both Customer and Supplier to ensure that vehicle downtime for all scheduled and unscheduled maintenance is managed on a best cost/quality basis. To ensure that such incidents are expedited in the fastest manner possible and the vehicle is returned to service without undue delay, in line with legal requirements and agreed KPI’s. GENERAL RESPONSIBILTIES • Delivery of cost and service effective maintenance solutions to satisfy customer needs within the maintenance budgets and agreed customer service KPIs. • Ensure cost effective maintenance solutions are met on every occasion by checking history and warranty. • Challenge work where appropriate to ensure that all maintenance is carried out to cost and quality standards. • Monitoring and reporting on customer VOR’s in order to proactively manage and minimise the downtime of customer assets • To check contracts for vehicles and their specific collection/ delivery and substitute allocation costs and entitlements. • When a recharge is identified gain all necessary evidence and reports to allow the Coordinators to liaise with customer to obtain order numbers. • To challenge all costs in line with Supplier Repairing Dealer (RDAs ) agreements. • Monitoring and controlling VOCs and ensure maintenance spend is kept within set budgets. • To assist were necessary Coordinators within the Service Centre. • To ensure that when authorising repairs the history on the vehicle is checked thoroughly for any parts warranty / warranty / rework, recharge or policy entitlement that can be claimed. • Where necessary source new and used parts to assist repairers and elevate down time • To identify and resolve any issues with appropriate suppliers in-line with Guidelines set out within the RDA. • Identify issues with suppliers and resolve whilst maintaining and building an effective relationship. • Liaise with the appropriate Regional Engineering Manager where satisfactory resolutions cannot be met. • Control of maintenance trends such as warranty, policy and component failure. • To obtain any necessary credits from supplier / manufacture failures that have been identified • To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators. • When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible. Person Specification • Time served as an HGV/LGV technician and or workshop controller with an extensive knowledge of maintenance standards for LGV and HGV vehicles. • Previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/Contract Hire/Fleet Management vehicles with third party suppliers. • In depth knowledge of repair times and parts cost. • Proven track record of cost management within a similar environment. • Negotiating and communication skills at all levels. • I.T literate. • Will work best on their own initiative and take pride in ensuring that work is seen through to completion. • To be flexible in attitude in providing solutions to problems.