Brokerage Operations Manager

Expeditors Intl. of Washington ,
London, Greater London
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Job Description

Company Description "We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. * 15,000 trained professionals * 250+ locations worldwide * Fortune 500 * Globally unified systems Job Description Scope of Position: To support the Expeditors Customs Product in the smooth running of the department through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures. Must have strong MS Office skills including Excel, PowerPoint and Word. Also required are excellent oral and written communication skills and a proven history of providing exceptional customer service at all levels. Our work environment is team oriented and very fast paced; therefore, a strong candidate must have excellent organizational skills, time management skills in addition to a professional attitude and attire that exemplifies the Expeditors culture. It is expected that you be obsessed with the fundamental details of running the business. It is being concerned about the "basics" of the operations and in being consumed towards making them consistently correct that our highest goals will be achieved. It is expected that you will conduct yourself, those you lead, and the Company's business in the highest standards and protect the Company's reputation. Customs Operation: Objectives * Plan, organize, direct, control and evaluate the activities of the customs department by managing and mentoring the Customs Supervisors, Lead Agents and custom agents. * Enhance overall operational performance and compliance at the desk level by ensuring that work is performed at the branches in conformance to company policies and all government regulations * Elevate the level of operational performance & compliance awareness within the branch through strong communication, coaching and training, which includes on-the-job training, classroom training and CBT or workbook training * Sustain operational and compliance excellence in order to protect Expeditors * Validate effectiveness of our performance & controls through constant monitoring, oversight, feedback and risk assessment * Ensure Expeditors deliver's superior customer service every time * Constantly drive for continuous improvement and efficiency gains within the department & branch * Promote an environment of exception management. * Promote proactive and collaborative communication between yourself, the management team and branch staff * Promote, as appropriate, proactive and collaborative communication with local and national representatives of government agencies related to customs & trade activities Customs operations overview * * * Responsibility for the delivery of: * All Expeditors' company policies, customs policies, controls, procedures and processes in operation to the customs team * Ensure operational and customer service expectations are exceeded at every level and key performance indicators (KPIs) are met * Ensure files are logged correctly and timely with references, trace types and proper milestone events * Manage, monitor and train staff in the use of Expeditors' applications, tools, systems * Develop optimum processes without sacrificing compliance, oversight or controls * Constantly seek to improve the operational efficiency of the department. * Use workflow and management reports to oversee and manage the operation * Control workflow within department * Control document receipt and distribution (hard copy and electronic documents) * Ensure that all correspondence is handled timely and professionally * Stay current with developments and changes in regulations and company offerings; educate staff as these happen * Understand the requirements of HMRC and other government agencies * Control the department's interface with Customs and or other government authorities * Ensure all customs and customer operating procedures are in place and adhered to. Finance * Assist the customs product by ensuring the department reaches budgeted revenue figure * Manage/Reduce expenses * Manager, monitor and improve yields. * Ensure that all files are timely billed and correctly * Ensure no duty/VAT is unbilled daily. * Ensure that all billing and billing packages are timely mailed or electronically transmitted including the correct and complete documents and backup * Ensure company credit policies are followed. * Manage execution of credit policy * Review department P + L monthly and understand composition of clients, revenue, file type and complexity for customs entries * Review all billed not paid and paid not billed items for monthly proper closing * Review entries for proper use of bill codes, GL codes and file types * Manage revenue recognition * Review customer A/R for area of respon

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