Enterprise Account Management Lead

Stuart ,
London, Greater London
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Overview

Job Description

Stuart is a leading last mile delivery platform that connects small and big businesses to a fleet of geo-localised couriers. We empower thousands of companies across Europe by providing same-day delivery, next-day delivery and return solutions. We work across verticals with retailers, grocery stores, restaurants and e-commerce merchants to enable smarter transportation models. We are owned by the Geopost group which includes companies such as DPD, Chronopost and SUER - having the support of one of Europes largest logistics groups allows us to work differently to most VC backed start-ups and really plan for the future. Four years since we launched, couriers on our platform complete tens of millions of deliveries annually for 2000+ business clients in 75 cities. As an Enterprise Account Management Lead you will be a key asset in this growth. You will be a representative of the Stuart commercial team, tasked with growing our existing portfolio of clients including some of the high streets most recognisable brands. You will be joining a great team at one of the most promising start-ups in Europe, surrounded by entrepreneurs passionate about disrupting existing models throughout technology. You will be reporting directly to the Head of Account Management. Responsibilities * Create, manage and implement growth strategies for your key accounts * Maintain a portfolio of SMB and Enterprise accounts * Agree growth targets for your clients and set targets to achieve each quarter * Build deep and ongoing relationships with key decision makers including Operations Managers, Business owners and Ecommerce leads. * Ensure that your key accounts are satisfied by communicating and project managing their needs effectively to internal stakeholders and influencing action. * Identify churn risks within your portfolio and implement action plans to mitigate * Meet clients face to face and have regular calls/check-ins * Become an expert in our Product, Platform and Operations * Collaborate across teams to better focus client-facing efforts, taking the initiative to identify issues and find solutions * Build and deliver compelling demonstrations, presentations and pitches Requirements * 4+ years experience in an Account Management or a client-facing role * Hustler mentality, hungry to learn and exceed client expectations in a demanding environment * Solutions-oriented, always look for innovative ways to make things work rather than reasons why something wont work * Experience of managing projects involving multiple stakeholders from different teams * Analytical mindset - you should be confident with numbers and using data to inform decisions. * Consultative approach, with a natural desire to understand your clients needs and work to find a solution that fits them best. * You want to be a master in your industry and know the product and your clients from top to bottom. * Experience in a high growth start-up is a plus Benefits * Competitive compensation package * Work-life balance - work from home and flexible hours * Awesome office in a co-working space near Old Street * Food allowance (in value up to 10) and all the free drinks/snacks you can handle * Wellness program (in value up to 40) to use in any gym or sport class * Private health care (including dental and optical) provided by AXA * Pension took care of through a partnership with Royal London * Work in an international, dynamic and passionate environment with a company culture focused on learning and development * Annual company offsite Formentera Island last year! * Lunchtime sports: 5 a side football Fridays, squash Thursdays and much more! After reading all this just a few last but important words: We want you to take on a role you love and we want you to come to a place youre proud and happy to work every day. If this sounds like you - apply! Get in touch with us, we want to hear more about you today! Logistics for a sustainable world . That is the mission at the heart of Stuart Delivery. While customer expectations around the delivery experience are skyrocketing, cities are limiting traditional logistics methods to improve congestion, pollution and liveability. The convergence of these two trends means that a disruptive approach to last mile delivery is not a nice-to-have but rather an inevitability. Stuart sits at the crossroads of the future, using our best-in-class proprietary dispatch technology to connect small and big businesses alike to a shared fleet of geo-localised couriers. The result? Efficient, reliable, eco-friendly delivery to help retailers to meet their customers demands. We launched in 2015 with a big vision and a handful of clients. 5 years later couriers on our platform complete tens of millions of deliveries annually for the biggest brands across retail, e-commerce, grocery and food. Stuart is an equal opportunity employer and we value diversity at our company. We don't discriminate on the basis of race, religion, colour, national origin, gender, sex

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