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ForgeRock Limited
,
Bristol, Bristol
Support Engineer
Overview
Job Description
Support Engineer Support | UK - Bristol Office About the company: In today's highly connected digital world, understanding, managing and securing the identity of individuals and things is essential to safety and success of both businesses and their customers. Billions of people connect from anywhere, use a wide variety of devices and expect a seamless yet secure experience. The ForgeRock mission is to provide the most simple and comprehensive Identity and Access Management Platformto help our customers deepen their relationships with their consumers and improve the productivity and connectivity of their employees and partners. Our identity solution enables great digital experiences and is embedded with a rich set of security, privacy and consent features. Wedeliver our platform through both cloud services and on-premises software. Our customers are some of the biggest companies, organizations, and even countries in the world. On any given day, it's likely that the ForgeRock Identity Platform helped keep your data safe, gave you access to stuff, and supported trusted relationships between you, companies and the devices you were using. ForgeRock is headquartered in San Francisco, but we are a global company with offices in the following cities: Vancouver, WA; Austin, TX; Munich, Germany; London & Bristol, UK; Grenoble & Paris, FR; Oslo, NO; Singapore and Sydney, Australia. Please read more about us atforgerock.comor follow ForgeRock on Twitter at The Role: You will be part of the ForgeRock Support and Sustaining organisation based in Bristol as a member of the Secure Solutions team. As part of the 24/7 Support Team, you will service our customers, helping them to resolve technical issues and support the successful use of ForgeRock Identity products. This team will operate across multiple shift patterns and will include both day and night shifts, so being able to commit to a regularly changing work pattern is a key prerequisite when expressing an interest in joining this team. What you'll be doing: As part of the wider ForgeRock Support team, this engineer will develop a strong knowledge of ForgeRock's platform and will benefit from working with cutting edge identity products and some of our largest customers. Specific responsibilities include: * Providing exceptional troubleshooting and support to ForgeRock's customer base, as well as the growing secure operation in the Financial and Public sectors * Responding to customers in a timely manner * Ensuring all customers are engaged with a professional manner and are provided with the assistance they require * Supporting customers across a varied shift pattern, including day shifts, night shifts and early mornings * Working with multiple teams throughout ForgeRock If you find yourself checking off most of the below, this could be the position for you! * Background working within a support role * Experience working to strict compliance, security and data protection policies * Ability to quickly and accurately define problems * Strong troubleshooting skills * Working knowledge of Linux, Mac & Windows, with mixed skills around administration and troubleshooting * Demonstrable collaboration and teamwork skills * The ability to be a good listener and to identify key information necessary to understand and verify customer issues * Excellent communication, both verbal and written * Practical know-how of Java, Cloud, DevOps or the deployment of complex software Life at ForgeRock: We believe in and facilitate a flexible, collaborative work environment. We've grown enormously, but remain true to the innovative, can-do startup values that got us here. Most important of all, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. Below are just a few of the great things we have to offer at ForgeRock: * A great team of smart, fun and genuinely nice individuals. * Awesome company culture focused around providing a flexible and collaborative work environment * Regular office bonding events, from lunches and happy hours to group offsites and hack-days * Well-stocked fridges, whether you're hungry or thirsty * Competitive benefits and perks * We're Mac-friendly! * Generous employee referral bonus program * Amazing offices across the globe - San Francisco HQ; Vancouver, WA; Austin, TX; Munich, Germany; London & Bristol, UK; Grenoble & Paris, FR; Oslo, NO; Singapore, Australia & counting! ForgeRock is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.