Credit Control Team Leader - 6 months fixed term contract

Premier Foods ,
Manchester, Greater Manchester
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Credit Control Team Leader - 6 months fixed term contract Apply now Date: 02-Apr-2020 Location: Manchester, GB #job-location.job-location-inline { display: inline; } Company: Premier Foods A great British food company Premier Foods is one of Britain's biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country. Many of our brands have been part of UK life for more than a century and you'll find them in 94% of British households. Role Purpose: Manage daily activities of the Internal Credit Control team. Support the Credit Manager and Head of AR & Commercial in driving performance by carrying out KPI performance reviews, risk reviews, reporting, motivating, coaching and developing the team. Responsible for providing a professional end-to-end service to both internal and external customers and promoting best practice. What you'll be doing: * Coach, lead and motivate the team to achieve targets and promote a confident, productive team environment * Establish strong customer service ethic within the team, embedding Premier values * Coach and lead by identifying development requirements for the team through objective setting, PDR management, 1-to-1's and fortnightly account / ledger reviews * Organise and chair monthly account reviews with the Internal Credit Control team * Hold daily huddles to effectively manage incoming workflows in line with SLA's & OLA's * Organise and attend all internal stakeholder meetings, ensuring that relationships are built / maintained * Act as a key point of escalation for the Internal Credit Control team * Project involvement as Subject Matter Expert alongside Associates * Identify root cause analysis and devise corrective action where delivery falls below expected standards * Pro-actively identify improvements for systems, processes and ways of working via Sparks and process exceptions to ensure efficient business operations * Ensure audit controls are in place across the team and processes are regularly reviewed for compliance * Active involvement in internal and external audit * People support for TPM Support Team * Any other reasonable adhoc duties required from time to time What we need from you: * Previous experience of team management * Excellent people and interpersonal skills * Minimum of 3 years working in a credit control / query management environment * Confident communicator - Written and verbal, with ability to present KPI's and other information * Good organisational and time management skills, with the ability to multitask and prioritise * Performance driven and keen to exceed expectations * Proven customer service experience * Problem Solver (error detection, correction and root cause analysis) Our much-loved brands include Mr Kipling, Cadbury, Bisto, Batchelors, Ambrosia, Sharwood's, Oxo, Loyd Grossman, Homepride, Paul Hollywood and McDougall's, with some supported by our strategic partnerships with Mondelez and Nissin. Apply now

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