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Mamas & Papas Ltd
,
Huddersfield, West Yorkshire
Customer Care Team Leader
Overview
Job Description
Salary Competitive salary and amazing benefits Overview About the Role: Sometimes in life there's an opportunity to make a difference. Sometimes in life there's the opportunity to make a real difference to a lot of people. Here at Mamas & Papas we offer that opportunity to make that real difference for parents, and to parents to be, as they go on their incredible parenting journey. Our Customer Care team is one of those many departments within Mamas & Papas who appreciate the parenting journey can have its ups and down though at times, even around their purchases, so we are there to help them whether they call or drop a note, making sure we put the customer first. Within this, we are recruiting for a Customer Care Team Leader to manage, motivate and inspire a dedicated team of Customer Care Advisors making sure we hit our key operational and service level KPIs, putting the customer and your team at the heart of everything you do. About the Person The successful Customer Care Team Leader will come from a call centre background (ideally inbound but not essential) where you have really developed, coached, trained and motivated a call centre team to deliver against key business KPI's. You will lead your team from the front and not afraid to be hands on in dealing with any escalated calls and other matters. Furthermore, you can bring new ideas to your team, actioning those initiatives, plus also share ideas and best practice upwards to the Contact Centre Management team to help continually drive the centre forward as a collective team. We put the customer first, and this same value will be one of your own key values too. About the Brand Becoming a parent is a big step, and big steps need good companions. We've made it our mission to be here for the next generation of parents. Helping them through pregnancy and beyond with products, advice and experiences they need to grow the lifestyle they want. From our Head Office in Huddersfield, Mamas & Papas looks after over 25 of our own Mamas & Papas stores and concessions and through over 100 trusted stockists in the UK and Ireland. With stores and partnerships in more than 40 countries around the world, wherever they are, we help our customers to bring baby into their world, their way. About the Benefits In addition to a competitive salary, you'll be entitled to lots of exciting benefits* including: Holidays Enjoy time off with 33 days holiday. Pension We'll help secure your future with at least 5% contributions. Life Assurance Receive peace of mind with a generous entitlement plan. Colleague Discount Take advantage of 25% off Mamas & Papas products and other discounts. Cibo Enjoy subsidised canteen, free tea and coffee, Wi-Fi and more at our social hub. Events Get involved with monthly events and quizzes. * subject to various T&Cs. No agencies thank you. If you're seeking a challenging and rewarding opportunity as part of a global multi-channelled family with ambitious plans for the future, then what are you waiting for? Apply now We can recommend jobs specifically for you! Click here to get started.