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Impact Recruitment
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Corby, Northamptonshire
Part Time-Customer Service Advisor -Evening Shift
Overview
Job Description
Part Time-Customer Service Advisor (Evening Shift) 2020 Permanent - 16 hours per week PRO RATA Salary of £18,000 plus OTE and skills allowances can be up to £20,000 per annum (including bonus') PRO RATA. This vacancy is PART TIME 16 hours per week within a modern and vibrant contact centre. Working 4 days per week: 3 Days Monday to Friday 6pm to 10 pm and one Saturday or Sunday 11 am to 3pm. 25 days holiday -pro rata plus bank holidays - increases with length of service An opportunity has arisen to join a market leading company in Corby! Do you have Customer Service Experience? Are you able to start in August 2020? If so, please get in touch ASAP..... As a Part Time-Customer Service Advisor, you will be supporting customers' requests via inbound calls and will be expected to: * Take ownership of customer queries and follow through to completion * Identify and order spare parts and accessories, provide self-help advice and book service visits in addition to promoting extended warranty products * Respond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's) * Booking engineer service visits * Deliver first class quality customer service * Promote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriate * Provide external support to global phone lines where needed and carry out administration duties * Maintain effective working relationships The successful Part Time-Customer Service Advisor must be able to demonstrate the following: * Previous Customer Service is required * Possess excellent communication skills * Ability to work as an individual whilst contributing to the overall success of the team * Able to work under pressure and problem-solving skills * Have an eye for detail and accurate data entry * Calm, professional telephone manner * Positive, enthusiastic and energetic attitude Benefits of working include: * Free parking and easily accessible via public transport * Wellbeing of employees is also important to us, we run monthly wellbeing features as well as a free weekly boot camp * Childcare vouchers and a cycle salary sacrifice scheme * Subsidised canteen and free tea & coffee * Staff discounts on all products If you feel you have the relevant experience our client is looking for in a Customer Service Advisor then we'd like to hear from you! Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. All responses will be managed in line with the new GDPR regulations.