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Mitie
,
London, Greater London
Security Operations Manager
Overview
Job Description
Mitie has a great opportunity for a Security Operations Manager to join the team. The Security Operations Manager is responsible for their identified area, that it meets or exceeds the budget and service delivery requirements through ensuring all officers in the portfolio fully understand and comply with all aspects of Mitie and the Client's policies and procedures. You will use highly effective coaching and performance management skills to deliver an industry leading corporate security team for our client. The starting salary for the role is 47,500.00 Main Duties * The security operations manager will effectively manage the performance of multiple sites, ensuring that they build, lead, retain and support in the development of a team of security officers that believe and demonstrate through their work that Mitie is different to other Security service providers * Responsible for the maintenance and review of the Assignment Instructions, Standard Operating Procedures and Risk Assessments * Ensuring all vacancies are advertised with the appropriate agencies and maintain establishment to deliver the coverage KPI specified by the client through management of recruitment and succession planning to ensure that the Store portfolio has the capability to deliver consistent high levels of service * Ensuring adequate and appropriate training, advice and support is provided to make the team successful. This includes ensuring knowledge and use of key systems, tools and awareness of policies; undertaking regular appraisals; providing open feedback on progress and career development and use of sanctions for under performance. * Ensure that that the Commercial, Residential, Loading Bay and FOH Security Teams are well presented, dynamic, professional, committed, hardworking and understanding individuals. * Develop a strong staff rapport, being available to listen, to assist, to support wherever possible, and to react appropriately and promptly to staff concerns. * Work with the Front of House team in providing a welcoming experience for guests and staff. * Work with the Loading Bay staff to ensure that all deliveries and incoming/outgoing mail & courier items are correctly processed and delivered promptly. * Work in close liaison with the Building Management in order to provide seamless service provision across all disciplines. * Arrange monthly meetings with the other service providers within the building, promoting teamwork and team spirit. * Compile and oversee onsite training, including all Emergency Procedures for Staff and an overview on all on-going/refresher training to ensure staff competency. * Ensure that he/she has a detailed knowledge of the Emergency Procedures and reacts to all incidents in a prompt and professional manner. * Produce thorough investigations and reporting on behalf of Management. * Ensure the overall management and wellbeing of all personnel assigned to the assignment. * Oversee all aspects of the day to day administration of the assignment. * Maintain regular liaison with any other relevant organisation/agency and ensure all relevant matters are brought to their attention. * Ensure that all staff are fully conversant with the operation of all equipment used on the site and that up to date records are kept. * Ensure that all staff correctly carry out their duties, are correctly briefed and are issued with radios and/or any other equipment as required. * Ensure all accidents and/or occurrences are correctly reported to the relevant parties. * Plan and prepare AI's, SOP's, Emergency Instructions and Operational Orders as and when required. * Attend Daily/Weekly/Monthly meetings with the client. * Undertake any other duties deemed by the client as part of the Security area of responsibility. * Oversee the organisation of Monthly Staff Roster and any extra cover required. * Oversee that the correct completion of all hours worked by Security Staff are provided to Head Office. * Ensure that Staff are presented to the highest standard of business dress with the required identification. * Organise spot visits out of hours to ensure staff remain alert and focused and aware that the Security Manager remains "in touch" with what is happening at the building out of normal office hours. * Co-ordinate staff appraisals. * Provide an overview of key control. Completion of key audits to determine any inconsistencies and missing keys. * Co-ordinate checks for faulty/damaged security equipment and replenishing/repairing immediately. * Monitor all security onsite documentation and their accessibility to different parties. * Ensure regular daily visits of all staff positions onsite. * Assist with the recruitment of new Security Staff and the collation of all required paperwork for the vetting procedure and vetting where necessary. * Provide an overview of Access Control - permissions given and production. * Implement constructive, fair and firm disciplinary procedures. * Attend business continuity meetings with ten