Guest Relations Manager 11 per hour

As a Guest Relations Manager your role is to be the main point of contact for VIP & regular guests throughout their stay with us. You will also; * Ensure hotel departments are fully briefed on specific guest requirements at all times; * Serve as a point of contact for long-stay guests ensuring they have an exceptional experience; * Manage and resolve any guest issues in a creative and exceptional way; * Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate; * Create wondrous moments for guests by arranging a variety of recognition options, amenities and special events; * Act in accordance with policies and procedures when working with front of house equipment and property management systems; * Assist the Reception team as well as other departments, as necessary; * Act as the hotel Duty Manager and comply with hotel security, fire regulations and all health and safety legislation Key Requirements: We are looking for a positive, pro-active individual who can understand and adapt to guests changing needs.You must have the ability to engage and connect with guests, with a creative, forward thinking approach.In addition to this you will be able to demonstrate that you have: * Excellent command of spoken and written English and a high level of IT proficiency; * A professional appearance and manner; * Previous supervisory experience in a customer service role; * Excellent leadership, interpersonal and communication skills * Problem solving skills and a true commitment to delivering a high level of customer service; * Flexibility to respond to a variety of different work situations; * The ability to work a variety of shifts, currently a 4 on 4 off shift pattern Responsibilities: As a Guest Relations Manager your role is to be the main point of contact for VIP & regular guests throughout their stay with us. You will also; Ensure hotel departments are fully briefed on specific guest requirements at all times; Serve as a point of contact for long-stay guests ensuring they have an exceptional experience; Manage and resolve any guest issues in a creative and exceptional way; Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate; Create wondrous moments for guests by arranging a variety of recognition options, amenities and special events; Act in accordance with policies and procedures when working with front of house equipment and property management systems; Assist the Reception team as well as other departments, as necessary; Act as the hotel Duty Manager and comply with hotel security, fire regulations and all health and safety legislation Key Requirements: We are looking for a positive, pro-active individual who can understand and adapt to guests changing needs.You must have the ability to engage and connect with guests, with a creative, forward thinking approach.In addition to this you will be able to demonstrate that you have: Excellent command of spoken and written English and a high level of IT proficiency; A professional appearance and manner; Previous supervisory experience in a customer service role; Excellent leadership, interpersonal and communication skills Problem solving skills and a true commitment to delivering a high level of customer service; Flexibility to respond to a variety of different work situations; The ability to work a variety of shifts, currently a 4 on 4 off shift pattern