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DIRECT LINE INSURANCE GROUP PLC
,
London, Greater London
Mac Systems Engineer
Overview
Job Description
What we're looking for: Will you help us revolutionise the digital experience? We are looking for a Mac Support Engineer who will play a key part of the team, tasked with improving the end user experience for Apple devices within the business. By continually improving our services and working with our leadership team to advise on how we can innovate and make our Mac support better and more efficient in our organisation of constant change! Using your excellent knowledge of JAMF to monitor and coordinate Macs of all flavours to deliver a flexible and dynamic workplace experience. With a variety of challenging projects alongside excellent growth, self development and progression, we want to give you the opportunity to learn and develop skills in AWS and other SaaS tools We will challenge conventions, continuously improve & innovate to deliver business values for Direct Line Group. Who you'll be working with: This is a key role sitting within our creative Green Flag Department, we have a start-up mentality and embrace the true scaled agile development processes. Green Flag are at the beginning of a very exciting digital transformation journey, which includes the re-platforming of their services. Delivered using SaFE throughout our sites in both Bromley and Leeds using complete serverless micros services architecture on AWS cloud! This is a career defining opportunity and a chance to be involved in the rescue industry, changing programme of work. As part of a wider technical team, you'll work with some of the best in the business. You will have the opportunity to learn and grow whilst helping us deliver a company-wide technology transformation project. What you'll be doing: * Act as the Domain Expert on MacOS, iOS, recommending and implementing security policies as needed * Maintain and Evolve Mac management infrastructure (JAMF Pro) * Design, build and maintain Mac OS image/staging and deployment methods * Coordinate and execute patching and OS upgrades * Provide support to all Mac devices from OSX to iOS * Use out-of-the-box thinking to create scalable solutions with a solid sense of prioritization * Help coordinate software rollouts to minimize negative impact to business * Build and maintain scripts, packages, utilities, and configuration profiles * Proactively implement solutions to increase self-service and minimize business downtime * Ensure that all necessary documentation/training is available * Lead or Participate on projects with the System Engineer team to implement changes * Knowledge of the Atlassian suite Jira / Confluence / Servicedesk for ticket logging, collaboration and bug tracking. What we'll give you: Come join us and you'll find yourself in the middle of one of the most on-the-go teams in the business, with autonomy and exposure to industry leaders on huge household brand names. We are always encouraging internal development and you'll have access to loads of learning opportunities, events and conferences to build your industry knowledge.