Customer Focus Lead Coordinator

Premier Foods ,
Lutterworth, Leicestershire
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Customer Focus Lead Coordinator Apply now Date: 01-Jun-2020 Location: Lutterworth, GB #job-location.job-location-inline { display: inline; } Company: Premier Foods A great British food company Premier Foods is one of Britain's biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country. Many of our brands have been part of UK life for more than a century and you'll find them in 94% of British households. Customer Focus Lead Coordinator Based in Lutterworth Role Purpose An exciting opportunity has arisen for an experienced customer focus coordinator to ensure the effective management of the order process, and to provide proactive communication to both internal and external customers. Manage day to day tasks with direct reports. This is a development role working towards a Team Leader position. What you will be doing: * Ensure daily service reports are sent to all customers * Ensure SAP reports are cleared daily * Support and manage team escalation process * Provide Co-ord cover on customer accounts as required. * Support Grocery shipper program * Facilitate Daily Service Meeting & follow up on CF actions. * Facilitate daily team huddles / weekend handovers * Manage team KPI's * Ensure department induction/ training folder kept updated * Manage the stock loss process & POD returns What we need from you: * Previous experience in FMCG or similar environment * Supply Chain or customer services background * Working knowledge of SAP * To understand customer focus order processing tasks What we offer you in return: * Competitive salary * Up to 7.5% pension * Life assurance * Wide range of online and in-house training * Access to an employee discount scheme, with access to hundreds of nationwide retailers Our much-loved brands include Mr Kipling, Cadbury, Bisto, Batchelors, Ambrosia, Sharwood's, Oxo, Loyd Grossman, Homepride, Paul Hollywood and McDougall's, with some supported by our strategic partnerships with Mondelez and Nissin. Apply now

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