Optimisation Analyst

The Operations team provides specialist support to both customers and colleagues in the management of exceptions to business critical processes to maximise customer satisfaction and experience. The operation is focused on 8 key services: Account Opening: Account Closing: Account Maintenance and Servicing: Bereavement and Vulnerability, Account Switching, Customer, Regulatory and Industry Body Data Provision and Customer Data Verification What will you be doing? Supporting the Business Transformation team and operations to identify and execute improvements to the customer journeys, removing waste and driving efficiencies. Support the creation of the Operation of the future, promoting and implementing digital innovation to improve the customer journey. Complete reviews across the customer journeys in the operation to drive efficiencies and identify the value to the customer. Completing operational designs and documenting requirements for both operations and technology. Champion the paperless agenda in the operation, actively looking for opportunities for digital innovation. Complete business cases as appropriate to demonstrate the cost benefit ratio for funding required to deliver improvements. Analysis of customer insights including complaints analysis and NPS in order to identify areas for improvement. Take ownership for managing updates through the team, capturing the benefits cases accurately. Potential Team Leader responsibility. Be flexible and adaptable to changing demands and be willing and able to pick up new tasks when Required. What we're looking for: Experience of working in Operational environments. Previous Change Management experience Degree of organisational awareness and how to get things done. Ability to operate, communicate and challenge at senior leadership level. Communication and presentation skills. Problem solving / decision making skills Full working knowledge of Microsoft Office, including Microsoft Visio Skills that will help you in the role: Planning and organising skills. Working knowledge of Lean Methodology Where will you be working? Our Manchester office is close to shops, restaurants, bars; as well as having good transport links to towns and cities across the North West. Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us. Employment Type: Permanent