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The Jobline Ltd
,
Badminton, Gloucestershire
IT Communications Engineer
Overview
Job Description
Our client is seeking an IT Communications Engineer on an initial 6 Month contract with the possibility of an extension. Working Hours and Pay Rate: Monday - Friday, 09:00 - 17:00. At a pay rate of £22.50 p/h Job Purpose: The Senior Communications Engineer is responsible for the Cisco Call Manager Telephony Contact Centre, PSTN and ISDN connectivity and the migration of legacy telephony to the councils Skype for Business solution. This also includes some underlying networking services such as DHCP and DNS Main Duties and Responsibilities: Acting as technical lead for implementation projects or major software upgrades, including liaising with business users and other areas of ICT, contributing to production of design documents and implementation plans. Incident and problem management, trouble-shoot complex technical issues for individual systems within their domain and when necessary, apply expertise to solving problems and delivering solutions. They may also act as the Major Incident Manager. Skills and Experience: * In-depth knowledge of Cisco Call Manager, UCCX Contact Centre and voicemail integration with Exchange * In-depth knowledge of Skype for Business and the configuration of the associated required server roles * Demonstrable experience of a migration from Cisco Call Manager (or similar platform) to a Skype for Business Telephony solution. * A degree in a computer related field or the equivalent, demonstrable, ICT technical expertise and/or a relevant vendor security or technical related qualifications, Cisco, Juniper etc * Network/Wifi & Services Design/Operations. * Telecommunications/VoIP Design/Operations. * Incident Management & Problem Management * Experience gained from working in a private sector, technical service provider with a significant online operation such as an ISP, Cloud or Managed Service Provider * ITIL or other ICT Service Management qualification.