Cloud Ops Team Lead

Callsign ,
Manchester, Greater Manchester
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Overview

Job Description

Company background We are an identity fraud, authorization & authentication company, solving the challenges that organizations face in getting their users on to & interacting with their digital platforms. Our Intelligence Driven Authentication recognizes users by combining deep learning insights - derived across device, location and behavioural data - with personalized and contextual customer journeys. As a result, users can get on with their digital lives whilst businesses improve customer engagement, increase productivity and reduce the risk of fraud. Role Specifics Were looking for a Cloud Operation Engineer to act as a shift lead overseeing 2-3 other engineers in a Network Operations Centre (NOC) environment. The shift lead will help the team ensure 24x7 maintenance of the availability and performance of servers and systems across the enterprise. Day in the life * Shift work in a 24x7x365 NOC environment * Coach, mentor and train team members * Provide daily application and infrastructure reports * Monitor the platform(s) performance and availability (including vendors) * Monitor performance and maintain systems according to standard operating procedures * Help building and maintaining standard operating procedures Requirements * Process oriented with a strong attention to detail and follow-through * Have prior managerial experience * Excellent interpersonal skills * Experience supporting a 24x7 Operational environment, requiring shift support * Strong technical analytical and troubleshooting skills, and possess an ability to explain technical concepts * Good working knowledge of public cloud environments such as AWS, Azure or GCP * Strong working knowledge of Linux operating systems and administration * Experience with containerization as well as container orchestration platforms like Kubernetes * Extensive experience with administering and deploying to cloud-based environments * Ability to operate in complex, highly secure and highly available, operations environments and interact with the technology domain experts required to maintain those environments. * Working knowledge of TCP/IP networking and app-level protocols (e.g. HTTP request/response flow and REST APIs) * Experience with distributed or microservices architecture, and event-driven architecture * Experience overseeing enterprise applications at scale, including N-tier or multi-platform applications * Experience with SQL and NoSQL databases * Experience with Infrastructure as Code (IaC) and cloud provisioning tools such as Terraform * Experience building and packaging images and containers using tools such as Packer * Strong working knowledge of version control systems such as Git * Experience with issue tracking and ticketing systems * Highly comfortable with command line shells (e.g. bash, zsh, etc.) * Working knowledge of modern scripting or programming languages such as Python would be a plus * Experience working with APM/IPM tools such as NewRelic. * Good verbal and written communication skills Benefits Benefits * Health Insurance single * Life Insurance * Employee assistance program * 3 months full pay maternity & 2 weeks full pay paternity (if the statutory minimum is met) * 25 days of annual leave + Callsign Bank Holiday (not included in holiday allowance) * Free Financial Advice Optional * Cycle to work scheme * Wills and Estates our benefits provider has partnered with a third party who offers a discount * Home Utilities our benefits provider has partnered with a third party who offers a discount * Cycle Insurance * Health cash plans * Cyclist protection * Discounted gym membership

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