Business Operations Manager - Professional Services

Amazon ,
London, Greater London
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Job Description

Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises, across all industries including public sector, run their operations and applications on AWS. Many of these customers seek help from AWS Professional Services in their transition to a cloud-based IT operating model. EMEA ProServe Operations is looking for a leader with strong consulting and operations experience for our rapidly growing Professional Services business to manage our Sales Operations and Adoption Incentive mechanisms across EMEA. Based in London, you will partner with EMEA Sales Enablement and EMEA Business leadership to scope and deliver growth initiatives end-to-end, requiring collection of business and systems requirements from internal and external customers, writing specifications, driving schedules from design to release, and most importantly, operationalising these growth initiatives in the field community. You will be expected to make appropriate trade-offs to optimize time-to-market and clearly communicate goals/intent, roles, responsibilities, and desired outcomes to internal cross-functional and remote teams. You will drive the change management necessary to "land" these initiatives. The ideal candidate will possess a mix of Consulting, Strategic Planning, Analytics, and Operations background. They will have demonstrated experience providing strong business analytics, and delivering on projects of all sizes and have an understanding of subcontracting. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive projects, build the right analytics, but can also roll up your sleeves, dig in, and get the job done. In this role you will anticipate bottlenecks, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner with the right metrics and KPIs is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role. Travel up to 25% Responsibilities include, but are not limited to: Work with leadership, consulting practice managers, and program managers to drive strategic initiatives for the business. Develop, implement and govern KPIs reporting for the portfolio of programs, providing visibility to the milestones and performance across all initiatives Provide oversight and guidance to cross-functional project teams, planning and executing complex projects across multiple organizations and stakeholders simultaneously to enable the launch of new projects and processes Support the strategic planning process, the annual, quarterly, and monthly business cadence by designing, creating, and providing in-depth business analytics. System Knowledge: Desirable: Understanding of SFDC including Professional Services Automation Desirable: Understanding and experience of use of Tableau

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