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MITIE GROUP PLC
,
London, Greater London
Security Operations Manager
Overview
Job Description
Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: Knowledge of relevant procedures Level of customer Service Team Player Health and safety awareness and knowledge Communication Job Description Mitie has a great opportunity for a Security Operations Manager to join the team. The Security Operations Manager is responsible for their identified area, that it meets or exceeds the budget and service delivery requirements through ensuring all officers in the portfolio fully understand and comply with all aspects of Mitie and the Client's policies and procedures. You will use highly effective coaching and performance management skills to deliver an industry leading corporate security team for our client. The starting salary for the role is 47,500.00 Main Duties * The security operations manager will effectively manage the performance of multiple sites, ensuring that they build, lead, retain and support in the development of a team of security officers that believe and demonstrate through their work that Mitie is different to other Security service providers * Responsible for the maintenance and review of the Assignment Instructions, Standard Operating Procedures and Risk Assessments * Ensuring all vacancies are advertised with the appropriate agencies and maintain establishment to deliver the coverage KPI specified by the client through management of recruitment and succession planning to ensure that the Store portfolio has the capability to deliver consistent high levels of service * Ensuring adequate and appropriate training, advice and support is provided to make the team successful. This includes ensuring knowledge and use of key systems, tools and awareness of policies; undertaking regular appraisals; providing open feedback on progress and career development and use of sanctions for under performance. * Ensure that that the Commercial, Residential, Loading Bay and FOH Security Teams are well presented, dynamic, professional, committed, hardworking and understanding individuals. * Develop a strong staff rapport, being available to listen, to assist, to support wherever possible, and to react appropriately and promptly to staff concerns. * Work with the Front of House team in providing a welcoming experience for guests and staff. * Work with the Loading Bay staff to ensure that all deliveries and incoming/outgoing mail & courier items are correctly processed and delivered promptly. * Work in close liaison with the Building Management in order to provide seamless service provision across all disciplines. * Arrange monthly meetings with the other service providers within the building, promoting teamwork and team spirit. * Compile and oversee onsite training, including all Emergency Procedures for Staff and an overview on all on-going/refresher training to ensure staff competency. * Ensure that he/she has a detailed knowledge of the Emergency Procedures and reacts to all incidents in a prompt and professional manner. * Produce thorough investigations and reporting on behalf of Management. * Ensure the overall management and wellbeing of all personnel assigned to the assignment. * Oversee all aspects of the day to day