Service Delivery Coordinator - UK

Vubiquity ,
London, Greater London
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Overview

Job Description

Purpose of Role The coordinator's main responsibility is to manage the processing of film and TV assets through the digital workflow from scheduling to platform/multi-platform delivery. Primary Activities and KPI's + The role is measured by how well the Coordinator's responsibilities are completed whilst working to a deadline. Also by how well the Coordinator works independently and as a team member, as well as with other departments. + Deliverables are publishing assets on time to schedule, escalating issues, communicating to customers, team and departments. + How is the role split time wise? 80% operational (publishing tasks) 20% administration (meetings, reporting, client communication) + Preparation of content, metadata, image and related asset files and publishing via Vubiquity's CMS in line with deadlines set and restrictions laid down by customer platforms + Monitoring content processing through Vubiquity's workflow tools and updating work orders in a timely manner + Registering, checking and uploading promos, images and metadata in publishing CMS for all titles and update as needed + Liaising with internal Programming, Traffic, Media Operations and Editorial teams on scheduling, trafficking, delivery and processing of media and metadata files. + Preparing publishing reports to share with affiliates + To carry out ad hoc tasks when requested by Supervisor or Services Manager + Monitoring of asset progress through various stages, ensuring all stages are completed on time + Carry out QA checks on the affiliate's platform via a set-top box or app to ensure content appears correctly in assigned UI locations and folders + To remedy faults/issues where appropriate, including reacting to incidents when, and as they occur, through to resolution + To communicate with affiliate's operations department on delivery queries in a professional manner + Excellent spoken and written language skills as required by region. Order and QA subtitles in a timely manner and re-synch using specialist subtitle software if necessary + Liaise with Marketing and Production teams regarding delivering of monthly promos and bi-weekly editorial folder changes Knowledge, Skills and Experience + High degree of computer literacy, with an aptitude for learning new technology and software + The ability to react quickly and constructively in order to troubleshoot problems + Excellent written and verbal communication skills + Effective time management and multi-tasking skills + Ability to work well under pressure + Ability to make clear decisions and communicate and document decisions made clearly + Ability to work under own initiative and proactively prevent problems from occurring + Ability to work independently and as part of the team + Excellent communication and interpersonal skills + Meticulous attention to detail + Experience in a quality assurance role/department within a broadcast/VOD environment of at least 1 year + Experience of working to deadlines, often with a tight turnaround period + Some understanding of digital media technologies (preferably VOD) including; encoding standards and tools, automated quality control tools + Experience with common office applications (such as MS Word, MS Excel) and use of line of business operational applications (such as Jira) + Excellent written and spoken language skills ID: 2020-2737 External Company URL: www.vubiquity.com Street: 3 More London

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