Business System Analyst

Arch Capital ,
London, Greater London
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Job Description

The Position The Business Systems Analyst II is responsible for collaborating with the Digital Product Managers (DPM), business system owners, and users to capture the right business requests and accurately translate them into specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organisation. The incumbent performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions in order to realise business goals. Job Responsibilities Key tasks and responsibilities: 1. Work with the business users and DPM to accurately capture all stakeholder requests and translate them into system specifications which typically include functional, non-functional, user interface, reports and external interface specifications. 2. Work with software engineers to ensure that the engineering realisation is in accordance with the business specification. 3. Work with the testers to ensure that all software components are tested adequately and participates in Quality Assurance testing as the IT workload requires. 4. Provides guidance to stakeholders on devising effective and efficient approaches to achieve project and program objectives. 5. Manages requirements risks by proactively tracking and communicating issues, and devising methods to mitigate them. 6. Liaise with other project and program areas to coordinate interdependencies and resolve issues. 7. Analyses, maps and communicates current and future state business processes. 8. Supports business units in the resolution of complex user questions and issues. 9. Maintains a working knowledge of new technology and business analysis standards & practices. 10. Collaborates with IT management to define and develop documentation & business analysis artefact standards, guidelines, processes, and templates. Desired Skills/Experience 1. Good working knowledge of the Insurance business domain, assigned software business systems and/or data warehouse applications. 2. In depth knowledge of business analysis processes and techniques. 3. Good knowledge and understanding of computer software development, computer terminology, and software applications. 4. Good knowledge and experience of Agile software development processes (SDLC). 5. Excellent analytical, problem solving and organisational skills. 6. Excellent interpersonal and communication skills to effectively collaborate and convey information to business owners, software engineers and testers. 7. Strong customer service skills to provide end user/business owner systems support on high level issues. 8. Excellent stakeholder management skills 9. Proven ability to convey technical concepts in a clear, understandable way demonstrating excellent communication and presentation skills. 10. Ability to establish credibility, influence and effective working relationships with colleague, stakeholders and third party suppliers. 11. Comfortable interacting and partnering at all levels across the organisation including off-shore teams. 12. Ability to make decisions in a fast-paced, deadline-driven and rapidly changing environment Education 13. Good working knowledge of London Market Insurance 14. Experience of working with 3rd party vendors 15. SQL scripting 16. Working knowledge of usability and user experience best practices

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