Senior Sales Consultant - Molton Brown - Regent Street

Kao USA Inc. ,
London, Greater London
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Overview

Job Description

## Overview Molton Brown is Kao's prestige retail omni - channel division that has built up a reputation for being London's bath, body and beauty connoisseurs. Our perfumes, shower gels, body lotions, candles and hand care products blend exotic ingredients with a touch of London eccentricity for bold fragrances and bright colours that stand out on the shelf and each product is still blended in London, our home since 1973. At Molton Brown, we are as passionate about our customer experience as we are about our fragrances. We are now looking to invest in the career development of a new Senior Sales Consultant. We are seeking a dynamic and passionate individual with excellent customer service skills and a love of beauty. We are open to applications from those with supervisory or senior sales experience in retail who would like to transition in to a growing luxury brand. You will be supporting the Store Manager with the management and motivation of the team, and actively driving and contributing to the sales and profitability of the store whilst also receiving incredible training opportunities and scope for future progress and development. We pride ourselves on creating an environment where every individual is recognised and your personality can truly shine. As a key team member within the store, you will be able to make a true impact on the success of the team and success of trading as well. ## Responsibilities ***Sales and KPI's*** * Achieves own individual sales and KPI targets * Support the sales team to achieve individual sales & KPI targets * Analyses commercial reports to increase store sales * Has a good working knowledge and use of systems to drive commerciality ***Customer experience excellence*** * Actively contributes in the delivery of company set targets on customer experience survey * Ensures all customers have an immersive experience in store using FLOW principles and full completion of the digital learning academy * Is a brand ambassador and role model on delivering an exceptional customer experience * Coaches and up-skills the team on product knowledge, selling skills and service signatures ***Leading and developing team*** * Supports with training and coaching of the sales team * Shows innovation with devising and contributing to learning activities to grow teams confidence on sales and service ***Store environment*** * Achieve and maintain an excellent luxury retail environment through high standards in all areas of the sales floor, product replenishment and the stock room * Support with floor moves and implementation of promotions, to maximise commercial opportunities and to company standard * Ensure consistent delivery of housekeeping and presentation standards throughout the store Compliance * Work with the management team to support adherence and implementation of company policies and procedures * Contribute to the health and safety of others and yourself by following safe working practises. * To act in a responsible and positive manner at all times, ensuring that Company codes of practice are adhered to. ***Additional duties*** * To carry out any other duties that is reasonably requested. * To support in other Molton Brown locations when the business needs dictate. ## Qualifications * Minimum of 2 years retail experience * Experience within the fragrance or beauty environment desirable * Supervisor experience is desirable * Flexibility in working arrangements to suit business requirements * Ability to travel within reasonable distance if required to support other locations if required * High level of personal grooming standards Please note that due to the number of applications we receive, we are unable to commit to returning back to you as to the status of your application. Unless you hear from us, please assume you have not been successful and please accept our best wishes for you and your job search. We appreciate your interest in Molton Brown. Job ID Number:: 2020-5564 Brand: Molton Brown City, State: London, ENG Country: United Kingdom

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