Business Account Onboarding - Team Lead

Starling Bank ,
Southampton, Hampshire
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Job Description

Starling is on a mission to build the best business bank in the world, serving the needs of the small and medium-sized enterprises (SMEs) who are the lifeblood of the economy. Joining our Business Current Account (BCA) onboarding team, you'll be helping customers start their business banking journey with us. Now, more than ever, businesses need a bank they can trust, and who has their best interests at heart. Starling is a natural home for these businesses, and in this role you will play a vital part in ensuring businesses can make Starling their financial home. Team Leads are critical to the success of our Operations department. As a team leader, you'll inspire and motivate your team to give the best service to our customers. Leading from the front, you'll showcase your finely tuned customer service skills on a daily basis. Not only that, we'll be looking to you to share solutions that will make our's, and our customers lives, better. In 2019, we secured a 100m award from the Capability and Innovation fund to transform SME Banking. Within the banking team we are leading and shaping the delivery of this award to help deliver the transformation in UK Banking that is Starling's ambition. We have the culture and spirit of a fast-moving, disruptive technology company and are focused on providing our customers with the best banking app and money management experience around. Everyone at Starling gets the chance to own interesting things from day one, and we're told one of the best things about working here is the ability to achieve a lot in a short space of time. Your responsibilities will include: * Positively influence and contribute to the team culture. * Motivate, coach and develop staff in the Contact Centre. * Acting as a KYC and KYB subject matter expert; sharing technical expertise and guidance with the wider Onboarding team. * Performing a risk assessment on new account applicants (customers and/or businesses). * Show ownership and accountability for offering solutions to benefit our customers and the business. * Drive continuous improvement ethos within the contact centre and the business. * Actively improve processes, workflows and service to our customers. * Coordinating with key stakeholders and senior management. * Conducting Quality assurance for the team. * Preparing and distributing reports to the wider business. Requirements * Experience of managing a team in a financial services environment. * Ability to train team members and adapt to training styles. * Ability to adapt to, and lead people through change. * Knowledge of the regulatory requirements of KYC and KYB. * KYC and KYB experience within a financial institution. * Understanding of CIFAS and SIRA. * Knowledge of Money Laundering Regulations and JMLSG guidance. * Excellent written and verbal communication skills. * Ability to balance workload and schedules with multiple priorities. * Flexibility to work when required to provide 24/7/365 support. * Management of key stakeholders and ability to communicate at all levels of the business. Benefits * 33 days holiday (including public hols). You'll also get your birthday on us. * 16 hours paid volunteering time a year. * Private Medical Insurance with VitalityHealth. * Contributory pension scheme. * We have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more! * Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership. * Access to 'salary sacrifice' benefits such as Cycle to Work scheme. * Gym membership options. * Full details are available on our careers site. About Us: Starling is a leading digital bank on a mission to disrupt the banking industry. Since our launch in 2014, we've surpassed one million accounts. Our total deposits, meanwhile, have topped 1 billion over the same period. We're a fully licensed UK bank, and we have the culture and spirit of a fast-moving, disruptive technology company. We've won the Best British Bank award two years running, and now employ more than 900 people across our London, Southampton, Cardiff & Dublin offices. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal inf

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