Global Systems Deputy Manager

The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up. Your role in a nutshell This role will provide valuable support for The Body Shop At Home systems globally.Supportingand assisting the Global Systems Development and CI Manager for The Body Shop At Home with project and system maintenance support. Supporting the the development and implementation of future proof system features and functions that drive business development strategy and reflect channel demands and requirements. The Body Shop At Home is an exciting place to be, with exceptional growth in our existing markets and big plans to launch in more countries around the world. More about the role Primary Accountabilities: TBSAH SYSTEM - BUSINESS DEVELOPMENT GOALS & STRATEGIC SYSTEM MANAGEMENT * Work with upline managers and the wider team to maximise system utilisation in ways that will support business profitability and effectively drive the TBSAH field to maximise sales * Track and report on the Business Management Systems development roadmap. Work with upline managers, IT and Jenkon/ Exigo to ensure all features and functions are defined and delivered in line with business requirements and project budget. * Support the process to capture of business process improvements, transition these into business requirements. Work with the project management team and Systems Managers to refine requirements, assess functional specifications, provide feedback and recommendations for approval. * Assist in the review and finalisation of functional requirement documents, and lead approved implementation of system changes in line with business goals * Work with IT and the wider TBSAH team to support the ongoing improvement of the existing systems and identify system enhancements and process improvements for performance roll out. Consider / review new features in the new platform ensuring these align with global business strategy and goals * Support upline management, the wider TBSAH teams and testing teams with test planning and accurate results tracking. Provide clear and concise reporting to all relevant parties. * Drive Consultant engagement in the management systems business management features and functions. Work with TBSAH Training team to ensure the system is a key part of overall business training and support in the development of appropriate support materials. * Work collaboratively with Ecommerce departments locally and internationally to engage TBSAH appropiate projects. Maximise channel engagement and support omni-channel customer experience. * Assist where necessary in ensuring all business systems are effectively configured to support all sales and promotional plans and consultant promotional activity to deliver the business sales plan. * Assist in the development and delivery of training for new team members and or new teams in new TBSAH markets so they can manage daily operations effectively * Ensure the system is effectively configured to meet all measurement and reporting requirements for both the internal business and the external sales force. * Work as a key support for with international teams on the delivery of key projects CAREER PLANS & INTERNATIONAL SPONSORING * Ensure there is consistency between field facing and system configuration documentation, and where there is not, provide solutions to rectify * Work with international teams to support International Sponsoring - work cross functional with Operations and Sitel to support system queries and changes related to sponsoring, OTHER * Commercially controls spend within your specific remit, working creatively and in a SMART way to reduce both overall costs whilst increasing efficiency * To perform other related duties as assigned or requested * Responsible for maintaining the ethical standards of The Body Shop including