Global Systems Analyst

We also look for The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up. Your role in a nutshell This role will provide valuable support for The Body Shop At Home systems globally.Positioned within the business team, you will be supporting the documentation, testing and delivery of system enhancements, defect resolution and projects. The Body Shop At Home is an exciting place to be, with exceptional growth in our existing markets and big plans to launch in more countries around the world. More about the role Key Job Accountabilities: * Support the development of business case documentation for system change requests, to enable effective prioritisation of system changes or enhancements. * Monitor and manage current list of outstanding system issues, including defects, change requests and projects. * Give support to team members that have new system requirements Discuss the requirements with the individual, with a focus on what the requirement is, before any solutions are considered. * Where appropriate, assist in development of and review/approval recommendation of system functional design documents * Co-ordinate system implementations from the business side, liaising with relevant IT teams and change control and arranging / checking business side communications * Contribute to and verify testing scripts and data for major projects as well as smaller changes.Work closely with relevant teams and individuals to support testing activity in line with the project or system change timelines. * Manage day to day activities and contact with system suppliers(e.g. Jenkon, Experian, Equifax, Propay, Cybersource * Liaise with other teams and develop strong working relationships to support collaborative working across business areas, particularly in areas where the same supplier is used, so that combined benefits can be identified wherever possible. * Work with Global Training Manager to ensure the system is a key part of the overall business training and drive consultant engagement and learning. * Work with the Operations & Trading Manager and their team to ensure all reporting requirements and commissions information is optimized in the system and regulary reviewed in line with business requests. What we look for Personal Requirements for Role: * Exceptional attention to detail * Able to communicate effectively in the small team at Head Office and with the wider teams. * Ability to work to tight deadlines and work under pressure * Strong organizational skills * Highly motivated team player * Ability manage workload in a flexible way and within a very dynamic environment Experience: * Expertise working for an event driven retailer with frequent changes of promotional mechanic * Expertise working on incentive based plans for self-employed Consultants/Agents * Experience in complex business analysis and forecasting * Strong Excel Skills * Knowledge of Visual Basic / SL / Microsoft Report Writer * Previous experience in direct selling / Career Plans - an advantage * Experience working cross functionally * Experience working in Customer Services * Previous experience working in the Beauty Industry a plus Qualifications: * Previous experience in a Business Analyst / forecasting role. * Appropriate experience and/or qualification in Business Administration We also look for Competencies required: * Achieves Results with Integrity * Manages Complexity and can make recommendations * Interacts Effectively * Innovation * Displays sensitivity to beauty The Body Shop way * Acts/Leads with Human sensitivity * Drives customer connection