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TalentSpa
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Reading, Berkshire
Database and IT Network Support Assistant
Overview
Job Description
Database and IT Network Support Assistant Location: Reading Salary: £30,000 per annum plus benefits Hours: Full-Time (basic hours are 9.00 a.m. to 5.30 p.m) UTP Merchant Services Limited and its sister company Faster Processing Limited are two of the fastest growing, innovative fintech organisations in the UK. Through a mixture of innovation and a focus on delivering outstanding customer service, we are committed to providing our customer base with market leading credit and debit card processing solutions. With a customer base of over 20,000 customers, approximately £1.5 billion is processed across UTP's estate of credit card machines each year with many hundreds of new customers being added on a monthly basis. The Database and IT Network Support Assistant Role: Reporting into the Chief Executive and Operations Manager the Database and IT Network Support Assistant will be responsible for ensuring the company's IT infrastructure is running smoothly on a day to day basis, and act as a first point of contact for all IT related issues. Duties and Responsibilities include : * Monitoring and enhancing the Company's core CRM system including data analysis and report building * Installation, configuration and maintenance of the IT infrastructure across all of the Company's sites * Setting up e-mail addresses and new user accounts * Diagnosis of hardware and software faults, including phone-based fault resolution * Ensure the Company's back-up systems are running reliably * Maintenance and monitoring of the Company's phone system * Ordering IT equipment Requirements for the Database and IT Network Support Assistant Role * A solid understanding of Microsoft SQL and Microsoft Access is essential * A thorough knowledge of the Microsoft Server and Microsoft Windows product suite * A keen interest in IT and technology * Good communication skills * Able to explain technical issues in simple terms * Exceptional organisational skills * High energy with the ability to multi-task and prioritise as appropriate * Self-motivation with a positive approach * Living within a reasonable commute of Reading. Due to the nature of our business all prospective employment offers will be subject to a satisfactory disclosure from the Criminal Records Bureau in accordance with the Rehabilitation of Offenders Act 1974 and the Police Act 1997. If you feel you are suitable for the Database and IT Network Support Assistant position, please apply now.