Complex Case Co-ordinator

The Complex Case Management Team work with patients and families with complex needs and conditions, supporting them in the discharge process in order for a smooth transition in to the community The Complex Case Management Team, provides guidance and professional support to the patient and the patient's families, and works with them in partnership to make sure the patient gets the most appropriate plan in place for discharge, whilst ensuring that interventions are not duplicated. This process, improves the quality of care as well as improving patient satisfaction. The Complex Case Management Team support patients with complex healthcare needs, who may require long-term health and social care planning or a short term intervention following a change of condition or acute illness. We aim to anticipate, co-ordinate and join up health and social care needs for patients at a high risk of unplanned admissions to hospital. The person is at the centre of holistic care planning working within Southend hospital alongside other organisations such as social care and the voluntary sector. Our aim is to promote and work towards an Integrated Discharge Team way of working as discussed within the NHS Long Term Plan The Complex Case Co-ordinator is a senior nursing role which offers a new and exciting opportunity to become part of the Complex Management Team. The Co-ordinator post is to support the Senior Case Co-ordinators in the management of complex patients ensuring safe and timely discharges from hospital. The Successful post holder will be responsible for liaison and communication between hospital and all appropriate community services (informal and formal carers) in order to facilitate a smooth, safe and effective transfer from hospital to home and vice versa. For further details / informal visits contact: For further details / informal visits contact: If you would like further information or to arrange an informal visit, please contact: Charmaine Duce Complex Case Management Team Manager Charmaine.Duce@southend.nhs.uk Venetia Dennis Office Manager / Data Compliance Manager Venetia.Dennis@southend.nhs.uk 01702507129 Employment Type: FULL_TIME