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Training Programme Manager, AWS Public Sector
Overview
Job Description
Would you like to become part of the team that is redefining IT delivery to U.K. Public Sector mission owners? Join the Amazon Web Services (AWS) World Wide Public Sector (WWPS) team working with public sector mission owners to deliver training to public sector customers. U.K. Public Sector customers are rapidly adopting Amazon Web Services as a way to build scalable, and cost-effective web and IT solutions for their businesses. To do that effectively, they need training, and not just a couple PowerPoint slides and a long lecture. We are developing highly technical courses with extensive hands-on labs, e-learning courses that can be accessed 24x7, and self-paced labs that get customers deep into AWS technologies. Here's your chance to join our team working in the highly visible role of Programme Manager. In this role, you will orchestrate the day to day operations of our training team's needs. The successful candidate will possess the ability to take the initiative in completing complex tasks and projects quickly and autonomously, reacting with appropriate urgency to situations that require a quick turnaround, switching gears at a moment's notice, and taking effective action without having to know the total picture. Core Responsibilities: As a Programme Manager on this team, you will have the opportunity to: Liaise with public sector training POCs and students to accept their registrations, confirm bookings, and manage cancellations/changes. Manage inbound communications including helping to resolve any customer concerns. Review class evaluations, and compile results for analysis Support Training Cases received from external customers & partners with queries and information requests Gather requirements from AWS Subject Matter Experts (SMEs) and the customer to help identify learning objectives, ensuring customer needs are at the forefront of our content efforts, and help our team iterate and improve on our content offering. Keep up-to-date with the different management tools we work with, such as Smartsheet, Instructor Calendar, and various tracking and reporting spreadsheets. Liaise with Business Development Managers and public sector customers to support onsite training engagements: scheduling instructors, liaising with legal department regarding contracting, liaising with customers about student registrations and class logistics, and supporting the Accounts Receivable team with customer setup and billing. Liaise with Training Delivery Managers to support instructor enablement, instructor ramp-up, and to manage the instructor's weekly schedule Liaise with customer representatives to keep training calendars current.