Business Analyst - Salesforce Solutions

Position : Location : Dungannon / Omagh / Lurgan Reporting to : Commercial Excellence Director This is an exciting opportunity to join the Terex Materials Processing (MP) team and become a salesforce.com trailblazer for a number of key commercial business initiatives. Working closely with both business teams and Terex's salesforce.com technical organization the successful candidate will be responsible for the design and implementation of new modules as well as functional developments and enhancements. You will play a key role in aligning design and configuration across MP businesses and drive a single MP approach to solutions. The role also covers daily support of all salesforce.com users answering questions which arise and identifying, fixing and testing any resulting bugs. Main responsibilities will include + Develop and maintain an in-depth understanding and knowledge of the SFDC toolkit and all functions relevant and related to the MP sales pipeline process. + Work with individual MP business units to gain a full understanding of their sales processes and sales team requirements from the CRM system. + Match these requirements against the standard Terex SFDC configuration and produce gap analysis reports identifying critical and non-critical issues. + Be responsible for 'User Acceptance Testing (UAT)' - create test scripts, analyse test results, identify issues and work with SFDC development team to address these. + User training - devise and conduct user training for TM's across the whole segment + Development and provision of operational reports extracted from SFDC + Ongoing enhancement and development of SFDC functionality in line with business needs + Post deployment support - ongoing support for new & existing MP users ( including troubleshooting and training). Experience and Qualifications + 3rd level education + Demonstrable experience of business analytics and data manipulation + Proven recent in depth experience of working with CRM systems - preferably Salesforce.com + Experience in system testing (UAT) and clearly documenting findings and defining processes Key skills and attributes will include + Business intelligence software development skills (desirable) + Strong commercial acumen + Good problem solving skills + Good planning and organizational skills + Ability to identify and appropriately escalate any issues arising + Good initiative to own, follow up on and resolve issues + Positive & flexible approach coupled with ability to work under pressure + Excellent communication skills + Ability to devise and deliver user training programs + Advanced Microsoft Office skills (in particular strong Excel modelling skills) All applicants must demonstrate through their application form, how they meet the criteria for the position applied for. To apply for the above vacancy and view all available positions within Terex, please visit our Careers page www.terex.com/careers or contact the Human Resources department for an application form An Equal Opportunity Employer/Affirmative Action Employer M/F/D/V It is the policy of Terex to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal and external candidates based on work-related factors and to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Terex will provide reasonable accommodations for qualified individuals with disabilities. Terex will provide reasonable accommodations when requested to enable completion of the on-line employment inquiry form, or, if desired, an alternative method of inquiry. If you need reasonable accommodation, please email GlobalTalentAcquisitions@terex.com for assistance.