Fraud Strategy Portfolio Manager

Total System Services ,
Milton Keynes, Buckinghamshire
More Details

Overview

Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Global Payments is the parent company for TSYS, Netspend, Heartland, TouchNet, OpenEdge, Xenial, Greater Giving, ACTIVE Network, and AdvancedMD. Headquartered in Georgia with over 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayments), LinkedIn and Facebook. TSYS Managed Services EMEA operates managed service centres in the EMEA region on behalf of the TSYS client portfolio, including many of the world's largest banks and building societies. We provide services in the customer service, complaints, correspondence, fraud, disputes, chargeback's, collections and debt management service lines, for both consumer and commercial customers. TMS service VISA, Amex and MasterCard customers, in addition to a diverse pre-paid portfolio. TSYS Managed Services EMEA (TMS) is a TSYS company. An opportunity has arisen for an enthusiastic, talented individual to join TSYS Managed Services ' specialised Fraud Strategy Management Team as a Fraud Strategy Manager. The Fraud Strategy Manager will become part of the Fraud Strategy Management team and will be responsible for leading the management of a number of TMS' fraud strategy clients. The jobholder will be expected to lead the fraud strategy service provided to our clients. This will include oversight of the client rule infrastructure, owning the client relationship, and leading the continuous improvement of the fraud strategy service. We are looking for an individual who possesses the analytical mind set, maturity, common sense approach, and intelligence to hit the ground running with a very high profile client. This exciting role is offered as a permanent role for someone to come in and help develop the overall fraud strategy team with a view on continuous improvement projects as well as manage a specific client. Key Accountabilities: * Deliver against the contractual SLA performance with the client with regards to fraud, losses, rule performance, and customer interruption levels. * Optimise the management of the following tools * Deliver against the overall team vision of minimising the total cost of fraud for our clients. This needs the role holder to have a broad understanding of the workings of a UK credit card and have proven experience identifying the impact fraud and fraud strategies can have on a cards business. * Represent TMS as the face of fraud strategy in all client facing meetings - This includes providing exec level updates and presentations as part of the client management responsibility. * Communicate effectively and appropriately with both internal & external customers at all business levels. * Definition of target performance metrics and fraud architecture models. * Ongoing review of best practices in conjunction with Operational Team Managers so as to maximise performance and reduce customer impact. Person Specification Required * Experience of working in the credit card industry, specialising in card fraud * Experience of working as a Specialist or Manager in Fraud landscape * Working experience of VISA or MasterCard scheme rules Preferred * Experience working with TSYS product set; TS2, CardGuard, Authorisation Detection Strategy, Determinator and Falcon * Basic level of knowledge of project management methodologies * Experience of working with organisations * Experience working within outsourcing * Experience working with managed service centres Benefits: As well as a competitive salary, and a fast paced, fun working environment this role comes with the following benefits - * 25 days holiday, excluding bank holidays * Holiday buy/sell scheme (With the option to buy/sell an additional 5 days) * Free on-site parking * Peoples Pension scheme * On-site canteen * MediCash Plan (On completion of 6 month service) * Private Healthcare Please note all successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process. TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and mate

People also viewed