Soho Works IT AV Engineer - Soho House

Soho House ,
London, Greater London
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Job Description

Who we are... Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. The Mission... Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world. The Role... A UK-based, client focused, results driven Audio Visual and IT field engineer with responsibilities for our Soho Works operations. You will ensure a seamless and stable guest experience across all UK Soho Work locations through the proactive support and management of all technical systems. Main Duties. * Deliver the highest quality of AV/IT technical support to all Soho Works guests and internal operational teams. This requires clear, concise communication skills and an ability to deal with people of varying seniority and technical ability. A flexible approach to working is essential and may include weekend and evening work. * Timely support, troubleshooting and escalation of AV/IT issues to full resolution covering areas such as (but not limited to) :- * TV, sound and AV lighting systems * Security systems - access Control, CCTV and electronic locks * Collaborative meeting room equipment - e.g. Crestron, Mersive, Kramer and Samsung * IT hardware - PCs, laptops, terminals and tablets * Business applications; cloud, hosted and on-site * Network connectivity, incl. Wi-Fi * Telephony - VOIP and mobile * Printers * Cinema equipment * Payment systems * Setup and support of ad hoc events - including use pf podcast, DJ and presentation equipment * Checking all IT/AV equipment is well maintained and performing preventative maintenance where necessary * Managing systems access; creating, auditing, changing and deleting accounts as required in a wide variety of applications * Proactive support through routine checks. audits and site visits * Evaluating and flagging software, hardware, processes and configurations if they are not compliant with best practise, legal requirements (e.g.: PCI-DSS, GDPR), company standards or H&S * Knowledge and support of company applications; assisting the operation with setting up, configuration and troubleshooting * Assist with new installations and openings of Soho Works as required, including research and development of new technologies * Provide Hypercare support for new Soho Works sites and assist training operational staff. * Provide up-to-date documentation for existing and new technologies * Working with third parties and suppliers to manage cases, ultimately being the technical liaison * Close liaison with all IT and Operation teams, including 1st line Service Desk and 3rd line specialists to coordinate fast resolution of issues or project delivery. * Undertake project work of a varied nature and complexity. Requirements * Excellent technical skills covering a wide variety of IT and AV areas with a minimum of 4 years practical experience, preferably within the hospitality industry * Excellent, logical troubleshooting skills * Formal technical IT/AV qualification (HND/HNC/BTEC or degree) * Excellent, client-facing communication and customer service skills * Self-starter and pro-active - completes own work under minimal supervision/guidance * Possess an entrepreneurial spirit to promote additional Soho Works solutions * Ability to prioritise and manage own workload in difficult and pressured situations * Structured work habits and good personal time management * The ability to produce work with attention to detail and to a consistently high standard * Flexible work approach with the ability to travel often and at short notice Benefits Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Paid Time Off: Full- Time Employees have sick day'

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