1st Line Support Engineer

Situations Vacant Ltd ,
Thame, Oxfordshire
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Job Description

1st Line Support Engineer General Working hours: 9 - 5.30. Except when on the early shift. The early shift runs from 8 - 4.30 and the engineers share this on a rota basis. There may be times when out of hours work is required but this will be agreed with the engineer prior to being booked in. Transport: Required Skills: In all roles we are looking for someone who will fit into our team and has excellent customer service. We are just as much a customer service company as we are technical so this is very important to us. Clear written and verbal communication skills. A team player happy to help out at any level of the business. 1ST Line Technical Ability: A keen interest in IT but no technical knowledge necessary, we will deliver the necessary training. However, a candidate would be preferred if familiar with: Microsoft Windows OS Mac experience useful Basic network troubleshooting Outlook Microsoft Windows Server Role: Taking first line support queries from our base of 150 customers, businesses ranging from 1 - 60 people. Provisioning IT equipment and software - PC's, routers, wifi, printers, new users, Office 365. Going out onsite to install and configure necessary equipment and software. Salary:16,000 - 22,000 pa Responsibilities: 1st Line Support Engineer General Working hours: 9 - 5.30. Except when on the early shift. The early shift runs from 8 - 4.30 and the engineers share this on a rota basis. There may be times when out of hours work is required but this will be agreed with the engineer prior to being booked in. Transport: Required Skills: In all roles we are looking for someone who will fit into our team and has excellent customer service. We are just as much a customer service company as we are technical so this is very important to us. Clear written and verbal communication skills. A team player happy to help out at any level of the business. 1ST Line Technical Ability: A keen interest in IT but no technical knowledge necessary, we will deliver the necessary training. However, a candidate would be preferred if familiar with: Microsoft Windows OS Mac experience useful Basic network troubleshooting Outlook Microsoft Windows Server Role: Taking first line support queries from our base of 150 customers, businesses ranging from 1 - 60 people. Provisioning IT equipment and software - PC's, routers, wifi, printers, new users, Office 365. Going out onsite to install and configure necessary equipment and software. Salary:16,000 - 22,000 pa

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