Zendesk

The UK Negotiator ,
Basingstoke, Hampshire
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Job Description

Zendesk DevOps / Zendesk Product Owner, or Zendesk Developer required. Get on board now and be part of something exciting ! Remote working available ! The feedback from candidates I have already placed here has been exceptional ! This would suit somewhat who is or has been. Business Analyst, Process Analyst, Implementation, Service delivery or similar process driven background. We would also consider someone with less Zendesk experience who wants to develop their career. About my client: My client is a fast growing, well recognised and awarded solid and successful established brand in the UK who are making positive impact within their sector. Their business message is simple - Deliver excellent customer engagement whilst offering excellent value for money to the consumer. Over the last 3 years they have grown rapidly with more year on year growth planned. About the role Building on our success in having been voted as one of the UK's best and most exciting new businesses, we are continuing to grow very fast as a business. This role is to help develop our internal processes, optimizing our efficiency and customer focus in the maturity of our work flow management and system setup to facilitate greater scalability and automation. What you'll be responsible for Reporting into the CIO, you will work directly with the Head of Customer Service and Energy Services team to agree and roll out our road-map of enhancements and optimizations to our Zendesk platform. Our relatively greenfield implementation requires dedicated focus and evolution which you will be responsible for. We're looking for someone who Is proud of their dedication to being organised, detailed and judicious Understands and has demonstrable experience of the benefits of efficient workflow, process orchestration and automation 'Gets' the need for forms, ticket categories, user groups, OLAs and SLAs and metrics Is looking to get additional qualifications and training on platform specific skills Is excited at the prospect of joining a dynamic, energetic and rapidly growing consumer facing company Works well with others, making the team greater than the sum of its parts What skills and experience you'll need Hands on experience in business process management ITIL Foundation certification or similar Six Sigma / lean processes Experience with Zendesk Preferred, Salesforce, Remedy or ServiceNow or similar platform Knowledge and background in Social Support and Knowledge Base presentation If you really do want to be part of something exciting, apply now and get on board ! Responsibilities: Zendesk DevOps / Zendesk Product Owner, or Zendesk Developer required. Get on board now and be part of something exciting ! Remote working available ! The feedback from candidates I have already placed here has been exceptional ! This would suit somewhat who is or has been. Business Analyst, Process Analyst, Implementation, Service delivery or similar process driven background. We would also consider someone with less Zendesk experience who wants to develop their career. About my client: My client is a fast growing, well recognised and awarded solid and successful established brand in the UK who are making positive impact within their sector. Their business message is simple - Deliver excellent customer engagement whilst offering excellent value for money to the consumer. Over the last 3 years they have grown rapidly with more year on year growth planned. About the role Building on our success in having been voted as one of the UK's best and most exciting new businesses, we are continuing to grow very fast as a business. This role is to help develop our internal processes, optimizing our efficiency and customer focus in the maturity of our work flow management and system setup to facilitate greater scalability and automation. What you'll be responsible for Reporting into the CIO, you will work directly with the Head of Customer Service and Energy Services team to agree and roll out our road-map of enhancements and optimizations to our Zendesk platform. Our relatively greenfield implementation requires dedicated focus and evolution which you will be responsible for. We're looking for someone who Is proud of their dedication to being organised, detailed and judicious Understands and has demonstrable experience of the benefits of efficient workflow, process orchestration and automation 'Gets' the need for forms, ticket categories, user groups, OLAs and SLAs and metrics Is looking to get additional qualifications and training on platform specific skills Is excited at the prospect of joining a dynamic, energetic and rapidly growing consumer facing company Works well with others, making the team greater than the sum of its parts What skills and experience you'll need Hands on experience in business process management ITIL Foundation certification or similar Six Sigma / lean processes Experience with Zendesk Preferred, Salesforce, Remedy or ServiceNow or similar platform Knowledg

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